Support Board
Date/Time: Sun, 24 Nov 2024 23:21:10 +0000
Can't connect to Rithmic
View Count: 1112
[2013-12-10 15:23:53] |
joeroma - Posts: 43 |
About 20 minutes into the day session (6:50 Pacific Time)Rithmic froze. I have not been able to reconnect to Rithmic. When I try to connect SC freezes and I don't get any error messages. Everything else works. Is there an issue with Rithmic or is it just on my end? TIA
|
[2013-12-10 17:00:13] |
joeroma - Posts: 43 |
Everything is ok now.
Date Time Of Last Edit: 2013-12-10 17:01:16
|
[2013-12-10 17:40:14] |
Sierra Chart Engineering - Posts: 104368 |
With the way the connection to Rithmic is handled it does not make sense that Sierra Chart would freeze. This is not possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2013-12-10 17:57:39] |
joeroma - Posts: 43 |
At first I didn't know what the problem was but I kept getting Not Responding when I tried to connect to Rithmic (or if I first connected successfully to Rithmic and then tried to open a Chartbook. Maybe I used the wrong term by saying freezing but I then checked my charts and noticed that on some charts the settings for the number of days to load was quite excessive. I reduced the number of days and everything worked fine.
Date Time Of Last Edit: 2013-12-10 18:01:38
|
To post a message in this thread, you need to log in with your Sierra Chart account: