Support Board
Date/Time: Sun, 02 Feb 2025 09:59:50 +0000
Missing data
View Count: 618
| [2019-08-31 00:17:32] |
| michalbirecki - Posts: 2 |
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Hello, I'm signed up to the BitMex data feed, and for XBT using 223 and 512 ticks, I'm missing data. See the screenshot attached. What do you recommend? Thanks https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1567210037941#ViewTicket |
| [2019-08-31 06:19:52] |
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We did not observe any missing data in the chart. Since you are using range bars, the range bar condition has been met a large number of times across a short period of time resulting in the volume for those bars to be low. However, make sure to set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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