Support Board
Date/Time: Sun, 02 Feb 2025 10:06:10 +0000
120314
View Count: 608
| [2019-08-29 18:20:02] |
| User244781 - Posts: 2 |
|
When I place a bracket order in the system, when my trade executes and I'm in a position; sometimes my client side orders which are supposed to be open positions (at the limits to sell or get stopped..), will not become open positions. They remain client side. It's about 50/50 I'm noticing. Twice today my orders wouldn't turn into open when I'm in a position, and then I had to manually get myself out (but cost me money both times). I called AMP and they told me to send you a ticket. This is making it very difficult to trade. John |
| [2019-08-29 20:05:08] |
| |
|
We have never heard of this before and it does not make technical sense but we probably are misunderstanding it. When you have this issue follow the instructions here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis will not become open positions. They remain client side. How do you come to this conclusion? What is the status of those orders? You can see the status in this window:Trading Information Windows: Trade Orders Window Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: