Support Board
Date/Time: Sun, 02 Feb 2025 10:05:33 +0000
1 hour Copper HGZ9
View Count: 1305
| [2019-08-29 14:20:49] |
| User90927 - Posts: 38 |
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After an auto rollover of Copper from HGU9 to HGZ9 the candle bars on the 1 hour timeframe just appear as a flat horizontal line after 19 Aug. The same applies to the 4 hours chart. All other timeframes are fine ie 5 , 15, 30 mins. The scale is correctly set on automatic. How can we correct this? |
| [2019-08-29 18:31:30] |
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We need you to login to the support board with your current Sierra Chart account. Do that with Help >> Support Board and let us know here when done. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-29 18:31:45
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| [2019-08-30 12:53:54] |
| User90927 - Posts: 38 |
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http://www.sierrachart.com/image.php?Image=1567169333888.png
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| [2019-08-30 18:21:02] |
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This has been corrected. There was a problem with the historical data for Transact for this symbol. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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