Support Board
Date/Time: Sun, 02 Feb 2025 08:44:09 +0000
DATA Issues
View Count: 757
| [2019-08-26 21:44:14] |
| ychapina - Posts: 7 |
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I am having a lot problems with sierra charts entering orders.i put in a limit order and and I get filled at market why is what. I Use brackets so I stop and 1 limit to get me out of a trade.Today I put in an order and it did not place my stop only my limit.When markets are volatile I need a stop.this caused me too lose 0ver 10 points because of this, I even tried flattening the position and it still kept me in.I want a solution to my problem.This is very trusting when I have no control of this.I have used Sierra charts since the being of the year and I have never experienced this problem before.This is causing me money.
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| [2019-08-27 08:29:26] |
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We assume you are referring to Live Trading? Follow the instructions here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-27 08:30:23
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| [2019-08-27 21:33:30] |
| ychapina - Posts: 7 |
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Yes it is living trading.Ive lost money because of this platform problems.I have already factory restored my computer and reinstalled sierracharts and I'm still having the same issue and you want me to pay for my problem to get fixed?
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| [2019-08-28 02:00:18] |
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It is extremely unlikely there is a problem on the Sierra Chart side. Provide the information requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis And then we will let you know what we find out. We will not charge for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-28 18:05:31] |
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We are still waiting for the information. We will look into this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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