Support Board
Date/Time: Sun, 02 Feb 2025 09:48:30 +0000
Netted exchange connection
View Count: 651
| [2019-08-23 11:19:55] |
| User474109 - Posts: 2 |
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Hi SC, We have recently enabled the CBOt exchange connection through netting for my sierra account, and have completed all the steps in the Exchange Activation/Deactivation page, but when i use SC Data All Services to open any symbol i get a message about symbol settings not available and exchange not allowed. I am not able to get real time connection up and running after following the steps in documentation, so please help me get this done. I am not sure if there is a different configuration required for my subscription as it stands. Attached below is my message log. Reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2019-08-23 12:07:49 HTTPS connection ID:6 to www.sierrachart.com:443 for request ID:6 (3) | Shutdown started. Waiting for graceful close. | 2019-08-23 12:07:49 HTTPS connection ID:6 to www.sierrachart.com:443 for request ID:6 (3) | Socket gracefully closed by remote side. | 2019-08-23 12:07:49 HTTPS connection ID:6 to www.sierrachart.com:443 for request ID:6 (3) | Closed. | 2019-08-23 12:07:49 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-08-23 12:07:57 Requested symbol settings for service code scdataallservices. Request ID: 1. Overwrite = on. | 2019-08-23 12:07:57 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-08-23 12:07:57 Symbol settings received. Request ID: 1. | 2019-08-23 12:08:01 Processed 5216 symbol settings. | 2019-08-23 12:08:01 Reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2019-08-23 12:08:01 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-08-23 12:08:02 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-08-23 12:08:02 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-08-23 12:08:02 SC Data - All Services | Sent symbols for underlying request to server. Underlying: ZS | 2019-08-23 12:08:44 SC Data - All Services | Received symbols for underlying request from server. Underlying: ZS. Count: 177 | 2019-08-23 12:08:44 ZSF20-ZSH20.FUT_SPREAD.CBOT 1 Min #3 | Reloading chart. | 2019-08-23 12:09:20 ZSF20-ZSH20.FUT_SPREAD.CBOT 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZSF20-ZSH20.FUT_SPREAD.CBOT.scid | 2019-08-23 12:09:20 Mapping ZSF20-ZSH20.FUT_SPREAD.CBOT to ZSF20-ZSH20.FUT_SPREAD.CBOT. Service code: cbot | 2019-08-23 12:09:20 SC Data - All Services | Starting real-time market data updates for: ZSF20-ZSH20.FUT_SPREAD.CBOT (ZSF20-ZSH20.FUT_SPREAD.CBOT). ID: 2 Service code: cbot | 2019-08-23 12:09:20 SC Data - All Services | Requesting security definition data for: ZSF20-ZSH20.FUT_SPREAD.CBOT (ZSF20-ZSH20.FUT_SPREAD.CBOT). ID: 2 | 2019-08-23 12:09:20 Intraday data recording state for symbol ZSF20-ZSH20.FUT_SPREAD.CBOT is set to download 'Pending'. | 2019-08-23 12:09:20 Delaying start of download for ZSF20-ZSH20.FUT_SPREAD.CBOT | 2019-08-23 12:09:20 Symbol Error - ZSF20-ZSH20.FUT_SPREAD.CBOT is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2019-08-23 12:09:20 |
| [2019-08-23 15:48:44] |
| SC Support - Posts: 1919 |
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Lets bring this to resolution via email, please see the email chain that we have with Preetie. Thank you
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| [2019-08-28 09:24:19] |
| User474109 - Posts: 2 |
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I have been informed that my CME netting has been approved through Barchart, however i am still not able to access the exchange (CBOT). The [M] is visible now, however it is not able to extract the symbol settings and shows a Exchange Not Authorized message. Please let me know if there is a different configuration required for my account specifically. |
| [2019-08-28 09:35:51] |
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We will follow-up with Barchart about this. They have not yet authorized your account for CBOT.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-28 15:55:26] |
| SC Support - Posts: 1919 |
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We followed up with BarChart and they have advised what is to be done, we have notified Preetie and your CME contact about this via email.
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