Support Board
Date/Time: Sun, 02 Feb 2025 05:46:15 +0000
Issues with Rithmic connection
View Count: 1140
| [2019-08-21 15:21:17] |
| Vasyl Boshkov - Posts: 10 |
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Hi, my connection sierra platform doesn't work. i can trade on rithmic, but when i try trde on sierra recieve massage : Order Error-Rithmic Trading ... Account not active. Can you please help me? Thanks in advance. Vasyl |
| [2019-08-21 17:56:03] |
| Vasyl Boshkov - Posts: 10 |
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Hi, Can you please answer my question?
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| [2019-08-21 18:06:07] |
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We apologize for the delay. That looks like an order rejection error. Contact your broker and give them the exact message and they will take care of it for you. But we would like to look at it anyway. Here are the instructions to provide that: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-21 18:29:16] |
| Vasyl Boshkov - Posts: 10 |
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Ok, thanks this is the massage: Order Error - Rithmic Trading order update (Order update). Info: Account not active. Status: complete. CompReason: FA. Internal Order ID: 35651. Service Order ID: 1115963207. Symbol: NQU9-CME. Account: ** | 2019-08-21 13:59:42.961 * Date Time Of Last Edit: 2019-08-21 18:33:51
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| [2019-08-21 18:34:05] |
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Thank you for this. This message originates from the Rithmic system: Info: Account not active. Give that to your broker and they will take care of the issue for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-21 18:34:12
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| [2019-08-21 18:44:54] |
| Vasyl Boshkov - Posts: 10 |
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My broker check with Rithmic it's ok. I can trade on Rithmic app. |
| [2019-08-21 18:50:58] |
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No your account is not ok. Contact your broker and insist there is a problem they must resolve. Only they can resolve this. Once again insist they take care of the problem. Only they can do this. That is 10,000% clear. Have them contact Rithmic for help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-21 18:51:25
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| [2019-08-21 19:05:44] |
| Vasyl Boshkov - Posts: 10 |
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Ok, thanks i ask them again.
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