Support Board
Date/Time: Sun, 02 Feb 2025 06:57:39 +0000
Bad ticks on data for both ES,NQ, and GC and all other markets
View Count: 1050
| [2019-08-20 23:20:13] |
| User310278 - Posts: 2 |
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See screenshots attached I am seeing this weird tick on my charts which is causing the charts to look improper scale, as you can see the right side of the chart has a gap and I can not resize or adjust it. We tried reloading the data, opening a brand new chart as well and updating to latest version, and also reset the scales as well. |
 bad tick.jpg / V - Attached On 2019-08-20 23:18:54 UTC - Size: 324.51 KB - 272 views Chart border to the left.jpg / V - Attached On 2019-08-20 23:19:02 UTC - Size: 378.01 KB - 274 views |
| [2019-08-20 23:32:16] |
| Rexz - Posts: 22 |
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I have this same problem... Maybe it is CQG or something. Seems the data just corrupted.
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| [2019-08-20 23:47:32] |
| User025822 - Posts: 35 |
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I have the same problem. I am with AMP/CQG
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| [2019-08-20 23:50:08] |
| User273624 - Posts: 10 |
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Also experiencing this issue.
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| [2019-08-21 00:51:45] |
| User246178 - Posts: 4 |
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I have the same problem. But on my other account ( not a sub account ) data seems to be ok on NQ and ES. Both accounts are with AMP on CQG data. I tried to delete and download data but nothing works. |
| ES_unusual_data.png / V - Attached On 2019-08-21 00:50:25 UTC - Size: 96.06 KB - 244 views ES_unusual_data.1.png / V - Attached On 2019-08-21 00:50:36 UTC - Size: 133.34 KB - 254 views |
| [2019-08-21 01:24:25] |
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We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-21 01:44:33] |
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Instructions updated: To re-download the data in the chart to correct the data error during the 17:00 US Eastern time hour: Right-click on the chart before the data error and select Delete and Download Data. The reason for the problem, is that there are special values which are recorded with Intraday data now which is used to build accurate daily bar data and inadvertently that got into the historical data for CQG in a format which was not getting filtered out on serving data. This is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-21 01:52:02
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| [2019-08-21 02:03:42] |
| User88 - Posts: 40 |
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Please fix data in GF, GLE, HE as well. The other products are all good now. Thanks.
Date Time Of Last Edit: 2019-08-21 02:04:18
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| [2019-08-21 02:12:03] |
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We are correcting these now. Since they had an earlier close, they did not get corrected. Just allow about three minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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