Support Board
Date/Time: Sun, 02 Feb 2025 03:53:12 +0000
Bad data in feed for SPY
View Count: 673
| [2019-08-13 15:03:10] |
| User332203 - Posts: 20 |
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There is bad overnight data in the SC feed for SPY. Price ranges from $40 to >$400. Can data provider correct this?
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| [2019-08-13 16:54:58] |
| John - SC Support - Posts: 37656 |
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This is being looked into.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-13 18:41:05] |
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We will be cleaning this up, this evening. This is from our data provider: The NYSE / AMEX primary production had a meltdown yesterday, so they had to bring up their disaster recovery site to send data. They ended up extending the trading session beyond the usual closing time - and to accommodate we removed our time checks for the feed which block messages after regular closing. We also did this as we hoped they would resend the official end of day summary message later in the evening - which apparently they did not do. Anything after 8:15pm ET last night from these exchanges should be purged, or you can re-pull from our historical system which does not have these issues. We will be adding back our time checks after market today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-14 16:30:54] |
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The data errors have been cleaned up. Refer to help topic 2.1.2 to re-download the data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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