Support Board
Date/Time: Sun, 02 Feb 2025 03:57:44 +0000
Not getting any intraday data
View Count: 761
| [2019-08-13 08:51:16] |
| User669396 - Posts: 7 |
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Hi I went on holiday so my account lapsed. On return I ve paid the fees and tried to return to the charts I had before I left. I cant seem to get live data. I ll attach my message log for viewing. Brendan Date Time Of Last Edit: 2019-08-14 06:08:27
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| [2019-08-14 06:07:10] |
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We apologize for the delay here. You also activated two different data feeds which is unnecessary (Sierra Chart Exchange Data Feed and the Denali exchange data feed). Please avoid doing that because it creates more burden for us to resolve, and it creates exchange fee liabilities. We want you to update to the current version of Sierra Chart: Software Download: Fast Update You may not need to update but before or after the update, you should be receiving the real-time CME data. If not, then follow the instructions below: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-14 06:08:54
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| [2019-08-14 14:18:50] |
| User669396 - Posts: 7 |
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all resolved thankyou
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