Support Board
Date/Time: Sat, 01 Feb 2025 23:48:23 +0000
Quote Board Not Showing Net Change
View Count: 751
| [2019-08-05 14:51:17] |
| User211236 - Posts: 8 |
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support did an upgrade to 1967 and now quote board does not show net change any issue or thoughts how to resolve?
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 Quote Board no Change Request.PNG / V - Attached On 2019-08-05 14:50:45 UTC - Size: 47.21 KB - 266 views Attachment Deleted. |
| [2019-08-05 15:10:09] |
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We have contacted Transact about this. In the price packet on the websocket feed there is no previous closing price so it is not possible to calculate the daily price change.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-05 15:10:26
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| [2019-08-05 15:30:41] |
| User211236 - Posts: 8 |
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Ok Transact/Infinity is wanting a move back to an older version with your statement will it show a correct info for tomorrow?
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| [2019-08-05 15:31:05] |
| User211236 - Posts: 8 |
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With not doing a roll back?
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| [2019-08-05 15:38:32] |
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If you are willing to wait please do because we did ask Transact about this, and they provide the previous closing price a different way so we can get this taken care of by tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-05 15:38:57
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| [2019-08-06 05:42:42] |
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We will release version 1970 with support for the daily price change calculation for Transact, before morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-06 20:56:04] |
| User211236 - Posts: 8 |
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Checking the update and the version 1970 has not been released to show Net Change on Quote Board If you are willing to wait please do because we did ask Transact about this, and they provide the previous closing price a different way so we can get this taken care of by tomorrow. Date Time Of Last Edit: 2019-08-07 00:49:57
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| [2019-08-07 00:37:59] |
| User211236 - Posts: 8 |
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Was able to find the Download Pre release Quote Board is now responding. Thanks |
| [2019-08-07 00:50:25] |
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Yes. You need to use the prerelease. We apologize for the delay with getting back to you on this. This is Help >> Download Prerelease for anyone else who needs to use 1970. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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