Support Board
Date/Time: Sat, 01 Feb 2025 22:10:45 +0000
Service Connection Error
View Count: 625
| [2019-08-01 06:57:18] |
| Markus Lienhart - Posts: 8 |
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Dear all, Got the following login error this morning and would like to ask you to help: -Login disabled. Contact FCM -Logon rate has exceeded the allowable limit 20 logins per 5 minutes. Contact Customer Support for assistance. Pls help me asap as I can't trade without having my Charts from Sierra and let me know if you need "Message Log". Kind regards |
| [2019-08-01 07:45:04] |
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You need to contact your broker about a Login Disabled error. That is from CQG. We cannot do anything to enable this. Contact your broker about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-02 06:02:36] |
| Markus Lienhart - Posts: 8 |
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Good morning, The problem was, that I had to fund a sub account at AMP Futures to be able to pay the monthly fee of the CQG feed. This has been made and the balance of that account is now around 220 USD. Nevertheless the live data feed still doesn't work. What do I have to do know to enable? Don't think AMP can help me on that issue right? Kind regards |
| [2019-08-02 06:09:54] |
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If you still see this error only your broker can help with that: -Login disabled. Contact FCM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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