Support Board
Date/Time: Sat, 01 Feb 2025 18:59:37 +0000
simulated trading account
View Count: 674
| [2019-07-25 16:20:35] |
| Cavalry3162 - Posts: 523 |
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Hello SC, i am not sure if i can report that in here.. there seems to be an issue with the req. margin.. it seems the evaluator has a $50,400.00 per ES contract..? that doesnt seem right. would you please take a look? Error message when trying to buy a 3rd ES contract: Futures Trading Evaluator order update (Order reject). Info: Order Error - Insufficient account balance to meet margin for order. Margin needed: 50400.00 USD. Percentage: 100. Text: Parent order. Tag: ES_6x12.twconfig. Internal Order ID: 9096. Service Order ID: 276966. Symbol: ESU19. Account: 313028 | 2019-07-25 09:47:10.630 thanks a lot! |
| [2019-07-25 17:47:02] |
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We will test this and see why the margin is high like that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-25 18:45:39] |
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We ran a test now and we see the margin requirement as 4410USD for the ESU19. There must be something about the calculated quantity multiplier used with that margin in your particular scenario. We are going to log the quantity multiplier but we will not get this out until the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-25 18:47:49] |
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As we look further into this we are seeing a problem with the margin calculation for your current position. We need more time to look into this. We should have this resolved in about a day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-25 18:49:26
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| [2019-07-25 22:11:37] |
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For now we are going to set your account to only require 10% of margin so the margin requirement will not have an effect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-26 17:56:08] |
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We cannot reproduce any problem with this and we think the issue might have been in part due to other working orders at the time which were consuming some of the margin. We added some additional logging and also made a small change related to margin calculations. Next time you have a problem post the rejection here. But we have to take the margin requirement back up to 100 percent. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-26 17:57:00
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| [2019-07-27 00:48:18] |
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The margin requirement for your simulated accounts is now set back to 100%.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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