Support Board
Date/Time: Sun, 24 Nov 2024 23:05:36 +0000
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| [2013-12-04 21:14:49] |
| User80019 - Posts: 5 |
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Software version: 1058 | 2013-12-04 16:07:16 Usage end date: 2014-01-19 | 2013-12-04 16:07:16 Enabled for: Sierra Chart Historical Data Service. | 2013-12-04 16:07:16 Active service: TD Ameritrade | 2013-12-04 16:07:16 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-04 16:07:16 2013-12-04 16:07:16 Local computer clock time | 2013-12-04 16:07:16 2013-12-04 21:07:16 GMT time | 2013-12-04 16:07:16 2013-12-04 16:07:16 Time zone adjusted time | 2013-12-04 16:07:16 Time difference to server time: 1 seconds. | 2013-12-04 16:07:16 Program path: C:\SierraChart\ | 2013-12-04 16:07:16 Data Files path: C:\SierraChart\Data\ | 2013-12-04 16:07:16 OS Version Number: 6.1 | 2013-12-04 16:07:16 Checking for new symbol settings for tda | 2013-12-04 16:07:16 Connecting to TD Ameritrade... | 2013-12-04 16:07:21 Logging in... (Step 1 of 3) | 2013-12-04 16:07:21 TD Ameritrade: Authorized for streamer data. | 2013-12-04 16:07:22 TD Ameritrade: Getting streamer information. (Step 2 of 3) | 2013-12-04 16:07:22 TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) | 2013-12-04 16:07:22 TD Ameritrade: Connected. | 2013-12-04 16:07:22 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ES.scid | 2013-12-04 16:07:43 TD Ameritrade - Starting real-time market data updates for: /ES | 2013-12-04 16:07:44 HD Request # 2 - Downloading Intraday chart data for /ES to the file [ES.scid. Service: tda | 2013-12-04 16:07:44 HD Request # 2 - Last Date-Time in file: 00:00:00.0 | 2013-12-04 16:07:44 HD Request # 2 - Requesting 30 days of historical Minute data. | 2013-12-04 16:07:44 HD Request # 2 - Error getting price history for /ES. Error from server: Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2013-12-04 16:07:44 HD Request # 2 - Error downloading historical Intraday data for /ES. The server returned an error. | 2013-12-04 16:07:44 HD Request # 2 - Received 0 records and wrote 0 records for /ES | 2013-12-04 16:07:44 HD Request # 2 - Intraday download COMPLETE for /ES | 2013-12-04 16:07:44 Real-time Intraday chart data file updates started for /ES | 2013-12-04 16:07:44 TD Ameritrade: Streamer request #7 sent. | 2013-12-04 16:07:45 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 02-2 | 2013-12-04 16:07:45 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ES.scid | 2013-12-04 16:08:09 charts still will not display with payment for data feed and one month usage which total 80.00 usd... shows to be connected but will not retrieve symbols...says symbols not found |
| [2013-12-04 23:14:00] |
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Restart Sierra Chart. During the login check the Force Login option on the Login window. Open the ES futures chart by going to File >> Find Symbol and choosing one of the symbols from the list. Do not manually type the symbol. You need to choose the correct month and year. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-04 23:14:58
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