Support Board
Date/Time: Sat, 01 Feb 2025 17:55:15 +0000
It doesn't refresh the volume data
View Count: 646
| [2019-07-23 13:57:17] |
| User699497 - Posts: 5 |
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Hello, Since yesterday, when I open the charts, the volume is not updated from there. I have to "Delete All Data And Download" to update the volume, but then it happens again from there. Thank you. Paulo Andrade |
| [2019-07-23 16:13:31] |
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We see you are using Transact. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-23 16:42:16] |
| User699497 - Posts: 5 |
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http://www.sierrachart.com/image.php?Image=1563900028773.png
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| [2019-07-23 17:16:59] |
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You are using the new Transact websocket connection. We have heard the volumes are lower with that. This is an issue Transact will need to resolve. We will ask them about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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