Support Board
Date/Time: Sat, 01 Feb 2025 17:57:52 +0000
Erroneous data on number bar charts
View Count: 715
| [2019-07-23 13:55:41] |
| mattvk - Posts: 32 |
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I'm having an issue where the data showing for /ES includes erroneous "zero volume trades" going all the way down to $0, that are making using my number bar chartbooks impossible. See screenshots attached for 4 hour and 15 min charts. The erroneous data seems to only be included starting on today (7/23) and is reflected on all intraday charts. I'm using the Denali feed. Please advise, thanks. http://www.sierrachart.com/image.php?Image=1563890013494.png http://www.sierrachart.com/image.php?Image=156389008965.png |
 SC issue.png / V - Attached On 2019-07-23 13:48:56 UTC - Size: 633.75 KB - 272 views SC issue 15min.png / V - Attached On 2019-07-23 13:50:27 UTC - Size: 487.6 KB - 266 views |
| [2019-07-23 15:28:31] |
| mattvk - Posts: 32 |
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Upon further investigation, it looks like the "weird" data is only being sent for a few time periods in the overnight session starting 7/23. On an hourly period, it appears during 04:00, 06:00, 07:00, and 08:00 (see screenshot). Can you confirm that this is a data service issue rather than some SC settings on my end? Everything has been working great until this issue today. http://www.sierrachart.com/image.php?Image=1563895494239.png |
| [2019-07-23 15:51:46] |
| User645406 - Posts: 11 |
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similar issues for me on CL and GC. also this problem (I guess the calculation of all the studies in my charts ?) take my CPU usage to 100%
Date Time Of Last Edit: 2019-07-23 15:52:57
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| [2019-07-23 15:55:22] |
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We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-23 15:58:41] |
| mattvk - Posts: 32 |
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Yep, I'm seeing high CPU load as well. Quick workaround for now: set session times to RTH to omit the bad data (09:30:00 - 16:15:00).
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| [2019-07-23 16:10:38] |
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This should now be resolved. These probably were from some special values that were not getting filtered out when serving data but as long as you are running a current Sierra Chart version those values should not have been loaded into a chart anyway. We updated our historical data server software on one server which was not up-to-date and we are not seeing any issue. We want you to right-click on the chart before today and select Delete and Download Data. The chart data should then be fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-23 16:18:51] |
| mattvk - Posts: 32 |
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Great, now working as intended. Thanks!
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