Support Board
Date/Time: Sat, 01 Feb 2025 18:00:26 +0000
CL data feed creating high CPU and false data points with the new contract?
View Count: 672
| [2019-07-23 11:29:27] |
| User645406 - Posts: 11 |
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Hi when I try to roll to the new contract I get some false data points that cause the charts to show a price range not really registered in the market and while the CL chartbook is open my CPU usage is constantly at 100%. PC becomes un-usable till I close the CL chartbook. I'm running v.1956, SC Denali data package (with Interactive Broker) I have this issue with CL and GC new contract. No issues with other futures like eur/usd globex contract Thanks m Date Time Of Last Edit: 2019-07-23 11:52:06
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| [2019-07-23 15:38:18] |
| User645406 - Posts: 11 |
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To be precise I get on the 22nd a spike that is clearly a bug of some sort (in CL price ranging from 0 to 380+)
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| [2019-07-23 16:17:06] |
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We want you to close all Chartbooks with File >> Close All Chartbooks. Open a new chart for the CL and GC contracts and do not add any studies. Right-click in those charts before 2019-7-22 and select Delete and Download Data. Confirm the historical data download. The chart data should then be fine. You can then open your Chartbooks again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-23 16:21:28
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| [2019-07-23 16:25:07] |
| User645406 - Posts: 11 |
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running ok now. thanks
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