Support Board
Date/Time: Sat, 01 Feb 2025 15:56:23 +0000
Issues with new Denali Exchange Data Feed
View Count: 1671
| [2019-07-17 16:45:25] |
| User268716 - Posts: 3 |
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Good Morning, I just switched from Rithmic to the new Denali Exchange Data Feed and I'm having trouble getting data to populate. My Sierra Chart account number is __ and my broker is AMP. I've been trying to access the SC Data - All Services for my data but no updated data populates on my chart or DOM. Please let me know what I need to do to resolve this issue. Thank you, Cody Date Time Of Last Edit: 2019-07-17 16:51:25
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| [2019-07-17 16:59:41] |
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You still need to connect Sierra Chart to Rithmic once a month. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount And update the symbols with this command: Edit Menu: Edit >> Translate Symbols To Current Service (Edit >> Translate Symbols To Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-19 16:00:16] |
| User268716 - Posts: 3 |
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Thank you for your reply. I'm still a little confused though. I just switched over from Rithmic to Denali a few days ago in hopes of no longer using Rithmic going forward. I've logged onto Rithmic during the month but when using SC Data - All Services (Denali) I'm still not receiving any data, even after running the command Edit>>Translate Symbols To Current Service. Am I doing something wrong? Should I be using SC Data - All Services for Denali?
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| [2019-07-19 16:20:46] |
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But you still need to use Rithmic, CQG or TT for sending orders. And to be compliant with CME exchange rules for market data. There's no way to avoid that. Do you still have an account on Rithmic? In regards to not receiving market data at this time, follow the instructions below and we will see what the problem is: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-19 17:37:48] |
| User268716 - Posts: 3 |
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Software version: 1951 64-bit | 2019-07-19 10:35:17.706 Enabled for: Advanced Features 2. | 2019-07-19 10:35:17.706 Enabled for: Sierra Chart Historical Data Service. | 2019-07-19 10:35:17.706 Enabled for exchange2: CME (Trading Account Required) | 2019-07-19 10:35:17.706 Enabled for exchange2: CBOT (Trading Account Required) | 2019-07-19 10:35:17.706 Enabled for exchange2: COMEX (Trading Account Required) | 2019-07-19 10:35:17.706 Enabled for exchange2: NYMEX (Trading Account Required) | 2019-07-19 10:35:17.706 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-19 10:35:17.706 Current selected Data/Trading service: Rithmic Trading | 2019-07-19 10:35:17.706 Custom symbol settings values: enabled | 2019-07-19 10:35:17.706 Chart Update Interval: 500 | 2019-07-19 10:35:17.706 Intraday Data Storage Time Unit: 0 | 2019-07-19 10:35:17.706 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-19 10:35:17.706 2019-07-19 10:35:17 Local computer time | 2019-07-19 10:35:17.706 2019-07-19 17:35:17 Local computer time in UTC | 2019-07-19 10:35:17.706 2019-07-19 10:35:17 Local computer time in SC Time Zone | 2019-07-19 10:35:17.706 2019-07-18 18:26:50 Server time in UTC | 2019-07-19 10:35:17.706 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-07-19 10:35:17.706 Program path: C:\SierraChart\ | 2019-07-19 10:35:17.706 Data Files path: C:\SierraChart\Data\ | 2019-07-19 10:35:17.706 OS Version Number: 10.0 | 2019-07-19 10:35:17.707 Locale Setting: C | 2019-07-19 10:35:17.707 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-19 10:35:17.707 File >> Disconnect selected. | 2019-07-19 10:35:22.427 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2019-07-19 10:35:22.428 Rithmic Trading | Disconnected. | 2019-07-19 10:35:22.438 HTTPS connection ID:11 to www.sierrachart.com:443 for request ID:11 (1) | Creating socket. Using TLS 1.2. | 2019-07-19 10:35:44.066 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 11. | 2019-07-19 10:35:44.066 Current selected Data/Trading service: SC Data - All Services | 2019-07-19 10:35:44.066 HTTPS connection ID:11 to www.sierrachart.com:443 for request ID:11 (1) | Connecting to IP: 46.4.97.203. | 2019-07-19 10:35:44.067 DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-07-19 10:35:46.515 * DTC Client socket (2) | Socket gracefully closed by remote side. | 2019-07-19 10:35:46.515 DTC Client socket (2) | Closed. | 2019-07-19 10:35:46.515 SC Data - All Services | Connected to data server. | 2019-07-19 10:35:47.051 SC Data - All Services | Starting real-time market data updates for: ESU9-CME. ID: 1 | 2019-07-19 10:35:47.181 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESU9-CME | 2019-07-19 10:35:47.181 SC Data - All Services | Requesting security definition data for: ESU9-CME. ID: 1 | 2019-07-19 10:35:47.181 No historical data client is currently set to download historical Intraday data for ESU9-CME. | 2019-07-19 10:35:47.181 Real-time Intraday chart data file updates started for ESU9-CME | 2019-07-19 10:35:47.181 Intraday chart data file opened for ESU9-CME | 2019-07-19 10:35:47.181 Symbol settings MD5 received. Request ID: 11. | 2019-07-19 10:35:47.782 HTTPS connection ID:12 to www.sierrachart.com:443 for request ID:12 (2) | Creating socket. Using TLS 1.2. | 2019-07-19 10:35:47.782 Requested symbol settings for service code scdataallservices. Request ID: 12. | 2019-07-19 10:35:47.782 HTTPS connection ID:12 to www.sierrachart.com:443 for request ID:12 (2) | Connecting to IP: 46.4.97.203. | 2019-07-19 10:35:47.783 HTTPS connection ID:11 to www.sierrachart.com:443 for request ID:11 (1) | Shutdown started. Waiting for graceful close. | 2019-07-19 10:35:48.024 HTTPS connection ID:11 to www.sierrachart.com:443 for request ID:11 (1) | Socket gracefully closed by remote side. | 2019-07-19 10:35:48.196 HTTPS connection ID:11 to www.sierrachart.com:443 for request ID:11 (1) | Closed. | 2019-07-19 10:35:48.196 Requesting market depth updates for: ESU9-CME if supported. | 2019-07-19 10:35:52.055 Separate subscription for market depth updates not supported. ESU9-CME | 2019-07-19 10:35:52.055 Symbol settings received. Request ID: 12. | 2019-07-19 10:35:52.205 HTTPS connection ID:12 to www.sierrachart.com:443 for request ID:12 (2) | Shutdown started. Waiting for graceful close. | 2019-07-19 10:35:52.617 HTTPS connection ID:12 to www.sierrachart.com:443 for request ID:12 (2) | Socket gracefully closed by remote side. | 2019-07-19 10:35:52.780 HTTPS connection ID:12 to www.sierrachart.com:443 for request ID:12 (2) | Closed. | 2019-07-19 10:35:52.780 |
| [2019-07-19 19:17:52] |
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In this particular case the problem is with the symbol. It is not correct. ESU9-CME needs to be ESU19. Edit >> Translate Symbols To Current Service will change it. If not let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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