Support Board
Date/Time: Mon, 25 Nov 2024 18:04:21 +0000
Delay with Greenchart and Coinexx - charts delayed 13 seconds
View Count: 1756
| [2019-07-15 13:47:25] |
| User208645 - Posts: 6 |
|
The charts on Greenchart are slower than the Coinexx Metatrader, approximately 13 seconds delayed.
|
| [2019-07-15 20:18:51] |
| |
|
What symbol are you referring to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-15 20:33:54] |
| User208645 - Posts: 6 |
|
I am looking at a chart book for 30 minute charts EURUSD, GBPJPY, GBPUSD, USDCHF, USDJPY and AUDCAD. The time at the top of each chart on GreenChart is between 10 and 13 seconds delayed when compared to the MT4 Coinexx charts. |
| [2019-07-16 00:02:02] |
| |
|
The first thing to check is that your computer's clock is set accurately. This kind of issue is explained here: https://www.sierrachart.com/index.php?page=doc/helpdetails4.html#h4.11 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-16 00:02:07
|
| [2019-07-16 11:56:18] |
| User208645 - Posts: 6 |
|
Yes, the computer clock is set accurately.
|
| [2019-07-16 19:26:24] |
| |
|
Therefore this does not make sense unless your Internet connection is very poor causing a severe lag but that would be exceptionally unlikely. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-16 19:26:35
|
| [2019-07-17 18:15:55] |
| User208645 - Posts: 6 |
|
I have sent the log through the "send for analysis". The TR on the top of each chart is different than the actual time therefore the charts don't update in time to make trades fast enough.
|
| [2019-07-17 19:54:39] |
| |
|
You cannot make that type of comparison. The Time Remaining is only going to update when there is a bid/ask update for the currency pair. And there is not always going to be continuous updates. We did confirm that all of the date and time related settings are correct: Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-17 04:52:47.873
2019-07-17 04:52:47 Local computer time | 2019-07-17 04:52:47.873 2019-07-17 11:52:47 Local computer time in UTC | 2019-07-17 04:52:47.873 2019-07-17 04:52:47 Local computer time in SC Time Zone | 2019-07-17 04:52:47.873 2019-07-17 11:52:47 Server time in UTC | 2019-07-17 04:52:47.873 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-07-17 04:52:47.873 You can use the Countdown Timer study instead and set it for continuous real-time updates: Countdown Timer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-17 19:55:35
|
| [2024-02-22 08:34:46] |
| JINGXUAN7968 - Posts: 10 |
|
I am having the same issue, a constantly 13second of delay, everything working fine two weeks ago, I wasnt turning on pc for 2 weeks, and yesterday when I turn my SC on, I saw a constantly delayed 13 seconds of data and tried every method couldn't help at all, I have seen the quote board's last time update is having constantly of 13sec delay as well, but I didnt touch anything. I have tried install a new sierrachart software as well, but didnt help as well, no wonder I connect to Denali data feed or Rithmic data feed, the system is constantly delaying 13seconds.
Date Time Of Last Edit: 2024-02-22 09:08:56
|
 delay 13.jpg / V - Attached On 2024-02-22 08:32:54 UTC - Size: 449.46 KB - 43 views |
| [2024-02-22 09:50:43] |
| JINGXUAN7968 - Posts: 10 |
|
It goes normal again ..... my god, I didnt touch anything at all, hope that dont happen again
|
| [2024-02-22 10:38:40] |
| Sierra_Chart Engineering - Posts: 17174 |
|
Your computer clock was off. Enable the new NTP functionality in Global Settings >> NTP Settings. To accurately set your computer clock Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: