Support Board
Date/Time: Sat, 01 Feb 2025 17:46:21 +0000
new release 1949
View Count: 1827
| [2019-07-15 12:19:16] |
| User657944 - Posts: 173 |
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I read the new release 1949 and I wish to know if these two new functions will be available to Transact Sierra user too: 1)Added support for millisecond time stamping for market depth data. 2)The calculations necessary for the Bid and Ask Depth Bars study is now done at a low level. thx for reply |
| [2019-07-15 14:26:27] |
| User90125 - Posts: 715 |
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3) Also will trading be supported for Transact/Infinity users?
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| [2019-07-15 19:36:22] |
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1. It looks like not because Transact does not provide millisecond level detail in their price packet. 2. Yes. 3. This is currently supported. But Transact may have it disabled on their side for the websocket connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-15 19:37:09
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| [2019-07-16 13:27:21] |
| User657944 - Posts: 173 |
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Thx so to use milliseconds is necessary to subscribe Sierra directly?
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| [2019-07-16 16:00:00] |
| User657944 - Posts: 173 |
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As Transact user I tried to downloads 1949 version but the system cannot log on, it's showing a window and then going to a web page so I did roll back to 1941 that is working fine and it is stable. Please advice when the new release will be available for Transact users. thx |
| [2019-07-16 16:53:31] |
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Thx so to use milliseconds is necessary to subscribe Sierra directly? You will need to use the Sierra Chart/ Denali Exchange Data Feed for this:Sierra Chart Exchange Data Feed Please advice when the new release will be available for Transact users.
We do not know at this point. This is up to Transact. However, follow through the instructions here to make sure the settings are correct:https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-16 17:02:27
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| [2019-07-17 12:56:07] |
| User657944 - Posts: 173 |
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Hi SC I check and all the settings are ok as per set up istruction , 1941 is working fine but if I download 1949 then I cannot connect to sierra anymore, not only trade but "connect to", so I always have to rool back. please check with Transact what's going on as a customer I/we are in the middle with no responsability. Thx
Date Time Of Last Edit: 2019-07-17 12:56:25
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| [2019-07-18 01:50:34] |
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We have contacted Transact about this to find out what the status is of this websocket connection. For now just stay on an earlier release which would need to be 1941. For us using the test server, it is fully functional. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-18 07:26:59
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| [2019-07-18 07:25:49] |
| User657944 - Posts: 173 |
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Thx
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| [2019-07-20 15:36:27] |
| User657944 - Posts: 173 |
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I try to download the current version i.e. 1953 and now the connection to Transact is working fine, of course need to test the live trading yet, since the market it's closed now but seems the issue has been solved. thx |
| [2019-07-20 16:27:37] |
| User90125 - Posts: 715 |
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Until the market is open, any assessment is not yet complete. Waiting until LIVE trading Sunday night to confirm if ALL issues have been solved.
Date Time Of Last Edit: 2019-07-20 16:35:02
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| [2019-07-20 17:05:08] |
| User657944 - Posts: 173 |
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To post 117 I'm agree anyway till friday I was not able to connect with any kind of version higher then 1941 so at least a big part of the issue is gone.
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| [2019-07-20 18:03:28] |
| User90125 - Posts: 715 |
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User657944, Are you able to launch a working NEW INSTANCE from 1953? I kept getting errors saying my password wasn't correct, or something like that. |
| [2019-07-20 23:01:19] |
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Are you able to launch a working NEW INSTANCE from 1953? What is the exact error message you are getting? We ran a test and do not see a problem. We need to look into this.
I kept getting errors saying my password wasn't correct, or something like that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-21 00:16:14] |
| User90125 - Posts: 715 |
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Connection error message from service: DTC - Sub Instance | Logon error received from server: Username or Password is incorrect | Date-Time: 2019-07-20 20:10:56 |
| [2019-07-21 01:46:31] |
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We are not seeing a problem like that. Make sure the main instance, and the sub instance are both version 1953.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-21 01:52:22] |
| User90125 - Posts: 715 |
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Make sure the main instance, and the sub instance are both version 1953.
That was the problem. Looks like you updated the DTC version on 1953. ' So I'll be stuck on v1941 (with working old TA bridge) for awhile then. |
| [2019-07-21 08:02:40] |
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The problem is not related to the DTC version. The only DTC change is that the client and server support a new message type for millisecond timestamp support for market depth data. However, differing Sierra Chart versions are still fully compatible with each other. There were just some low level changes with username management for Transact users and this is where we think the issue is. This relates to some security enhancements. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-21 08:03:02
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| [2019-07-21 10:31:18] |
| User657944 - Posts: 173 |
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to User212764 [Direct Messages] - Posts: 121 Yes I'm working fine the connection has been establihed wihtout any issues, again not sure about the live trading we will se tomorrow but the connection it's working fine no issue. |
| [2019-07-21 21:24:14] |
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Live trading is definitely not supported with Transact over the websocket connection. Something critical like that, they are not going to release until they are sure it is stable and safe.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-21 21:32:24] |
| User90125 - Posts: 715 |
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Any newer version to support the legacy TA bridge connection for trading in the interim?
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| [2019-07-21 22:06:30] |
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No. That is definitely not going to come. We are not going to reverse the effort which removed that code from the program. But we did not realize Transact was going to be delayed with this either.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-23 04:37:10] |
| User90125 - Posts: 715 |
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Understood. However, differing Sierra Chart versions are still fully compatible with each other.
There were just some low level changes with username management for Transact users and this is where we think the issue is. This relates to some security enhancements. Would you consider making v1941 fully compatible with versions 1953 and up, in respect to this change, for backward compatibility purposes? |
| [2019-07-23 05:50:04] |
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No, definitively this is not technically possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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