Support Board
Date/Time: Sat, 01 Feb 2025 09:54:13 +0000
IQ Feed no longer filling gaps
View Count: 765
| [2019-06-28 04:26:50] |
| User20683 - Posts: 12 |
|
It appears that Sierra Chart is no longer correctly pulling historical IQ Feed data to fill gaps after a disconnect. See the time gap on x-axis after the error in last screen shots. There is a 2 hour gap.
|
3.png| [2019-06-28 13:38:46] |
| |
|
We are looking into this but your Sierra Chart account is expired. Login with Help >> Support Board from within Sierra Chart and post here letting us know that is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-28 13:39:07
|
| [2019-06-28 14:18:48] |
| User648008 - Posts: 13 |
|
My account is phinian1 and I am logged in now.
|
| [2019-06-28 14:25:15] |
| |
|
Refer to our response here about this: trouble downloading symbol data | Post: 183828 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-06-28 15:46:53] |
| User648008 - Posts: 13 |
|
I did exactly what you suggested, lost all historical bars. I only have three bars and I am waiting for historical download. Which failed again. Not sure what needs to be done something has changed??
|
| [2019-06-28 15:56:13] |
| |
|
We are not observing any problem ourselves with the downloading of historical data from IQ Feed, we did a test today. Any change would be on the IQ Feed side. Could you please contact IQ Feed for help with this. They will need to examine the connectivity between their software on your computer (The IQFeed client) and their systems. That is where we see the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-28 16:03:01
|
| [2019-06-29 01:49:46] |
| User648008 - Posts: 13 |
|
What IQ API are you on.
|
| [2019-06-29 08:17:50] |
| |
|
Sierra Chart uses the direct socket interface part of the IQ Feed client.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: