Support Board
Date/Time: Sat, 01 Feb 2025 09:54:44 +0000
Chart Bar Issue
View Count: 542
| [2019-06-27 15:39:32] |
| User356264 - Posts: 1 |
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Hello again, Seems like on the demo you assigned to me, I get the following issue, whenever opening a new chart, it just starts from a single bar/tick, no way for me to go back into the history of the instrument. It would be highly appreciated if you can assist, also I am not sure if I am managing to log in to the demo itself, again if you can help, I would be very grateful. Thank you, |
| [2019-06-27 15:44:37] |
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First thing we want you to do is to update to the current version: Software Download: Fast Update After the update, follow the instructions below so we can see what the problem is: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-27 15:44:52
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