Support Board
Date/Time: Sat, 01 Feb 2025 03:48:01 +0000
Cloud version of Sierra Charts
View Count: 1697
| [2019-06-17 14:59:53] |
| User28317 - Posts: 149 |
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I understand that you have a version of Sierra that is cloud based. I am having issues with speed even though I have a gig download, only 45 upload. Can I subscribe to this service? User: Kelly Date Time Of Last Edit: 2019-06-17 15:15:07
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| [2019-06-17 15:15:00] |
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Not sure where you heard this. This is not the case and this is not going to make any performance difference other than degrade performance. We see you are using Rithmic. Instead of Rithmic we recommend this service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-06-18 17:55:45] |
| User28317 - Posts: 149 |
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I'm set up with the SC data and it has been 30 minutes and, even though I have a connection, my charts are not current to today.
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| [2019-06-18 20:51:58] |
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Based on the call we had with you we think the problem is the symbols need to be updated to match the SC Order Routing service. To do this, you just need to open your charts and use this command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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