Support Board
Date/Time: Fri, 31 Jan 2025 22:59:19 +0000
ChartDOM BidOffer Volume Bar, Ghost Quantities (BitMEX)
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| [2019-06-03 07:50:38] |
| User82853 - Posts: 13 |
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Just updated from 1900+ to the latest. I noticed that my ChartDOM had no volume bars, but after inspection, I realized that they were just very tiny. This applies to both the futures and perpetual contracts XBTM19 and XBTUSD. Found out the problem was that there is a ghost quantity around the 0.0 price level. See screenshot. After setting the market depth in the advanced settings to 10 or 20 levels, the ghost quantity is still showing.
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 screenshot.1559547277.jpg / V - Attached On 2019-06-03 07:48:27 UTC - Size: 77.72 KB - 303 views |
| [2019-06-03 18:03:01] |
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BitMex is having market depth issues at this time. We did filter out that 0 price value level but there are other issues going on as well with the BitMex market depth data on their side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-03 18:03:06
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