Support Board
Date/Time: Fri, 31 Jan 2025 23:39:48 +0000
Chart issue possibly related to TOS data?
View Count: 1510
| [2019-05-30 15:57:40] |
| Stephan908 - Posts: 46 |
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Hi, I've been seeing this problem on a lot of my intraday charts. Usually a couple hours after the open, I will see the previous date printed on the bottom of the chart then the current date will appear after it. I use Time Range Highlight - Transparent study to highlight the overnight session and it will highlight that area when the issue occur. If I use the "Delete and Download Data" option, it will go away and the chart will look normal again. But then it will just come back later in the day. I see it on all my intraday charts and different stock symbols. Not sure if I'm explaining it clearly so I attached a couple screenshots. I'm running 1926 but I've been seeing this in the last couple versions also. I'm using Thinkorswim as my data provider. Is this related to my data feed? Any idea how I can make that stop? Thanks!
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ANF.png| [2019-05-30 18:10:43] |
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We had a look at how this works. In the case of TD Ameritrade, the time stamping uses your local computer clock. That would appear to be where the problem would have to be.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-31 18:22:01] |
| Stephan908 - Posts: 46 |
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Thanks for the reply. Sounds logical but my computer time is correct and it is set to automatically synchronize with time.nist.gov. Is there anything else you guys can of? Is it worth the trouble reinstalling Sierra and see if it will help? Thanks for your time.
Date Time Of Last Edit: 2019-05-31 18:22:22
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| [2019-06-02 03:56:55] |
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Yes that does make sense but this is what we see. Perhaps the bid and ask average is getting recorded and the related timestamp with this has a problem. Update to the current version of Sierra Chart: Software Download: Fast Update And then in Global Settings >> Symbol Settings disable Use Custom Symbol Settings Values. The only other thing we can recommend is to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-02 03:57:36
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