Support Board
Date/Time: Fri, 31 Jan 2025 22:44:30 +0000
DOM replay
View Count: 2219
| [2019-05-27 16:45:00] |
| John Ara - Posts: 125 |
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My DOM does not show same prices as my chart shows in replay mode. I have same link number for my DOM and the chart I want to watch. My Charts to Replay mode is set to 'Charts with Same Link Number' Thank you. |
| [2019-05-28 10:19:15] |
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Follow the instructions here in particular step 14: Replaying Charts: Replaying Trade DOM Windows Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-28 17:44:52] |
| John Ara - Posts: 125 |
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I did all steps carefully but did not work. I am asking for a remote control by you. This option is very important for me. Thank you. |
| [2019-05-29 17:56:22] |
| John - SC Support - Posts: 37656 |
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The cost for online support is $0.75 USD per minute. If you would like to proceed, please let us know when would be a good time to call. Also, ensure that the phone number listed in your account is the correct number to call. You can access your account information at this link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-29 21:44:25] |
| John Ara - Posts: 125 |
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OK. Tommorrow May 30 at 10:30 Eastern time is good for me. Thank you. |
| [2019-05-29 21:57:55] |
| John - SC Support - Posts: 37656 |
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We will call you at that time at the number in your account. Note that we use Skype for calls, so your Caller ID will probably show the call as coming from an unknown source. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-30 00:39:36] |
| John Ara - Posts: 125 |
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Perfect.
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| [2019-05-30 15:03:09] |
| John - SC Support - Posts: 37656 |
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Spoke with customer and found that the Trading DOM was replaying, but was showing different prices. Found that the Time Zone for the Trading DOM was set to a different value than the rest of the charts, which caused the problem. Set the time zone to the same as the other charts and everything worked fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-30 15:06:36] |
| John - SC Support - Posts: 37656 |
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Also showed the customer how to use the Text Display for Study from Chart study. In order to move the position of the display from this study, you just change the values in the study settings for Horizontal Position from Left and Vertical Position from Bottom.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-06-01 13:05:22] |
| John Ara - Posts: 125 |
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I have my answers now. Perfect customer care. Thank you. |
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