Support Board
Date/Time: Sun, 24 Nov 2024 19:56:45 +0000
New SC data feed
View Count: 1371
| [2013-11-26 13:33:02] |
| User23815 - Posts: 210 |
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I am using the new feed with IB. Trading NQ, ES, and EU. For both overnite periods when I am not trading, I leave both platforms running but I lock the IB platform so that it can't be traded. On both occasions, when I start in the morning, the feed is in disconnected mode. I also had one brief outage yesterday which I have not experienced recently with IQ. The daytime outage reconnected on its own but the overnite did not. Why might I be losing my connection? thanks
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| [2013-11-26 14:20:27] |
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If you lose the connection to Trader Workstation, then you will be disconnected from the Sierra Chart Real-time Futures Data Service. Is Sierra Chart losing connection to Trader Workstation at the time? You can check this in Window >> Show/Hide Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-26 14:21:01
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| [2013-11-26 15:31:39] |
| User23815 - Posts: 210 |
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In the log it appears that it first lost the connection, then when it tried to connect, it was rejected by IB because I had TWS locked. SC then began retrying every 3 minutes with the same result. So it appears that if I lock TWS and lose the connection to it, TWS will not allow reconnection until I unlock TWS. Does that sound correct? And when I reconnect in this situation, will I need to refresh the data or will SC fill in the missing period on reconnect? Thanks |
| [2013-11-26 15:35:40] |
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Does that sound correct? Yes.You will not need to re-download the data. The missing data will be very reliably downloaded. This you will have no trouble with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-27 07:36:48] |
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We will consider how when you lose the connection to the Trader Workstation, that we can keep the Sierra Chart futures real-time data feed going.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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