Support Board
Date/Time: Fri, 31 Jan 2025 20:01:42 +0000
The problem is the use of orders
View Count: 984
| [2019-05-23 07:10:39] |
| User221057 - Posts: 12 |
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Sierra Chart says that I can't use orders in mini contracts from Phillip Capital.Although my broker says that all orders are connected and the problem is not in it. TradeActivity files query time: 0.011666 seconds. | 2019-05-23 01:02:56.580 TradeActivity files query time: 0.000398 seconds. | 2019-05-23 01:02:56.580 CQG WebAPI | Requesting trade accounts from server. | 2019-05-23 01:03:01.863 CQG WebAPI | Performing query for order fills start date- time for account 7FT7557 - Andrey Mylniky. | 2019-05-23 01:03:01.864 CQG WebAPI | Performing query for historical account balances for account 7FT7557 - Andrey Mylniky. | 2019-05-23 01:03:01.864 CQG WebAPI | Performing query for order fills start date- time for account Sim1. | 2019-05-23 01:03:01.864 CQG WebAPI | Performing query for historical account balances for account Sim1. | 2019-05-23 01:03:01.864 CQG WebAPI | Received 2 accounts from service. | 2019-05-23 01:03:01.864 File is empty: TradeActivityLog_2019-05-23_UTC.data | 2019-05-23 01:03:01.868 TradeActivity files query time: 0.002222 seconds. | 2019-05-23 01:03:01.870 CQG WebAPI | Requesting historical order fills for account 7FT7557 - Andrey Mylniky. Start Date-Time UTC: 2018-11-18 06:03:02 | 2019-05-23 01:03:01.866 TradeActivity files query time: 0.002593 seconds. | 2019-05-23 01:03:01.873 CQG WebAPI | Requesting historical account balances for account 7FT7557 - Andrey Mylniky. Start date-time UTC: 2018-11-18 06:03:02 | 2019-05-23 01:03:01.869 TradeActivity files query time: 0.002669 seconds. | 2019-05-23 01:03:01.875 CQG WebAPI | Requesting historical order fills for account Sim1. Start Date-Time UTC: 2019-05-22 14:21:17 | 2019-05-23 01:03:01.871 TradeActivity files query time: 0.000739 seconds. | 2019-05-23 01:03:01.876 CQG WebAPI | Requesting historical account balances for account Sim1. Start date-time UTC: 2018-11-18 06:03:02 | 2019-05-23 01:03:01.872 CQG WebAPI | Received 0 order fills for account: 7FT7557 - Andrey Mylniky. Inserting the ones that do not exist. | 2019-05-23 01:03:01.873 CQG WebAPI | Received 0 historical account balance updates for account: 7FT7557 - Andrey Mylniky. Inserting the ones that do not exist. | 2019-05-23 01:03:01.878 CQG WebAPI | Received 2 order fills for account: Sim1. Inserting the ones that do not exist. | 2019-05-23 01:03:01.879 TradeActivity files query time: 0.000637 seconds. | 2019-05-23 01:03:01.884 CQG WebAPI | Received 0 historical account balance updates for account: Sim1. Inserting the ones that do not exist. | 2019-05-23 01:03:01.880 TradeActivity files query time: 0.001762 seconds. | 2019-05-23 01:03:07.618 TradeActivity files query time: 0.001678 seconds. | 2019-05-23 01:03:07.628 TradeActivity files query time: 0.001725 seconds. | 2019-05-23 01:03:07.632 TradeActivity files query time: 0.001659 seconds. | 2019-05-23 01:03:07.638 TradeActivity files query time: 0.001699 seconds. | 2019-05-23 01:03:07.650 TradeActivity files query time: 0.001763 seconds. | 2019-05-23 01:03:07.657 TradeActivity files query time: 0.001546 seconds. | 2019-05-23 01:03:07.661 TradeActivity files query time: 0.001601 seconds. | 2019-05-23 01:03:07.671 TradeActivity files query time: 0.001676 seconds. | 2019-05-23 01:03:07.676 TradeActivity files query time: 0.001570 seconds. | 2019-05-23 01:03:07.694 TradeActivity files query time: 0.001729 seconds. | 2019-05-23 01:03:07.711 TradeActivity files query time: 0.002312 seconds. | 2019-05-23 01:03:07.720 CQG WebAPI | Requesting Trade Positions data. | 2019-05-23 01:03:07.882 CQG WebAPI | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-23 01:03:07.883 TradeActivity files query time: 0.003037 seconds. | 2019-05-23 01:05:18.557 CQG WebAPI order update (Order reject). Info: CQG order update. Status: REJECTED. Text: This account is not authorized to trade XC. Please contact customer support to trade this market. Internal Order ID: 47. Service Order ID: 271. Symbol: F.US.XCU19 | 2019-05-23 01:05:39.453 * CQG WebAPI order update (Order reject). Info: CQG order update. Status: REJECTED. Text: This account is not authorized to trade XC. Please contact customer support to trade this market. Internal Order ID: 50. Service Order ID: 272. Symbol: F.US.XCU19 | 2019-05-23 01:07:45.183 * TradeActivity files query time: 0.003194 seconds. | 2019-05-23 01:36:17.330 TradeActivity files query time: 0.003043 seconds. | 2019-05-23 01:36:17.880 TradeActivity files query time: 0.003068 seconds. | 2019-05-23 01:39:08.878 CQG WebAPI order update (Order reject). Info: CQG order update. Status: REJECTED. Text: This account is not authorized to trade XB. Please contact customer support to trade this market. Internal Order ID: 53. Service Order ID: 273. Symbol: F.US.XBN19 | 2019-05-23 01:39:26.200 * CQG WebAPI order update (Order reject). Info: CQG order update. Status: REJECTED. Text: This account is not authorized to trade XB. Please contact customer support to trade this market. Internal Order ID: 54. Service Order ID: 274. Symbol: F.US.XBN19 | 2019-05-23 02:07:25.859 * Sorry why do you write an message that the contract is not permitted to trade with him |
Attachment Deleted. Private File |
| [2019-05-23 13:33:39] |
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This message is from CQG: Text: This account is not authorized to trade XB. Please contact customer support to trade this market.
Your broker definitely needs to help you with this. They need to contact CQG for additional help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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