Support Board
Date/Time: Fri, 31 Jan 2025 22:55:28 +0000
Only one single day bar on the MES
View Count: 1832
| [2019-05-22 18:01:06] |
| grantx - Posts: 244 |
|
MES-201906-GLOBEX Only lets me load one bar on the daily. See screenshot. everything seems to be in order. |
Attachment Deleted.  2019-05-22_19-00-02.png / V - Attached On 2019-05-22 18:00:52 UTC - Size: 56.94 KB - 273 views |
| [2019-05-22 21:20:37] |
| |
|
This will be solved by tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-24 15:14:26] |
| grantx - Posts: 244 |
|
Still the same problem. cant load historical day bars for ES micro.
|
| [2019-05-24 17:10:23] |
| |
|
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-24 17:10:42
|
| [2019-05-28 17:45:49] |
| grantx - Posts: 244 |
|
Still nothing. Only a single bar. Updated global symbol settings. Delete all data and download. Disconnect and reconnect to data feed. Am I the only one? Date Time Of Last Edit: 2019-05-28 17:46:04
|
| [2019-05-29 02:26:19] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-29 07:44:51] |
| grantx - Posts: 244 |
|
Ok. I have sent the log for analysis. The last line seemed interesting: Message from IB: Error validating request:-'bP' : cause - Historical data query end date/time string [49] is invalid. Format is 'YYYYMMDD{SPACE}hh:mm:ss[{SPACE}TMZ]'. IB Error Code: 321. Request ID: 200033. | 2019-05-29 08:36:13.041
Like I said, everything else works fine. Time bars volume bars, tick bars, renko etc. Its just this daily chart on the new micro ES contract. |
| [2019-05-29 10:03:57] |
| |
|
We now see what the problem is. You are not using the correct symbol. The correct symbol is: MES-201906-GLOBEX-USD Therefore the symbol mapping does not work properly. Follow the instructions here: Changing the Symbol of a Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-29 10:04:57
|
| [2019-05-29 12:22:37] |
| grantx - Posts: 244 |
|
All my charts are set to MES-201906-GLOBEX. I just want to say that I have had no problem with this symbol (except for daily charts). Now I have changed to MES-201906-GLOBEX-USD and the chart data is delayed. daily it's frozen. The 30-minute chart seems to be delayed as well. MES-201906-GLOBEX = price twitching up and down. MES-201906-GLOBEX-USD = Price frozen. |
| [2019-05-29 15:07:01] |
| |
|
You need to change all of the symbols for that particular futures market to MES-201906-GLOBEX-USD and reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers The reason for the problem has to do with how the Interactive Brokers system works. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: