Support Board
Date/Time: Sun, 24 Nov 2024 20:07:15 +0000
Account Usage Payment
View Count: 1599
| [2013-11-25 13:11:58] |
| Theo McCloe - Posts: 8 |
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I made a monthly payment this weekend as my monthly subscription expired. Attempting to log on this morning I get the message that I have (0) days of usage time left. Below is a copy of my email receipt. This is a receipt for your payment for Sierra Chart Usage Time. The details of the payment are as follows: Date-Time: 2013-11-23 14:05:11 GMT/UTC Account Name: Name: Amount Paid: 27 USD Source of Payment: Direct Credit/Debit Card through WorldPay Transaction ID: 3409817202 Number of Days Purchased: 31 days, Package 3 New Ending Date: 2013-12-24 Thank you for using Sierra Chart! If you have paid by credit/debit card, then the charge will appear as SIERRA CHART on your bank statement. Date Time Of Last Edit: 2013-11-25 14:41:33
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| [2013-11-25 14:58:52] |
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We see that the usage ending date on your account is correct. Restart Sierra Chart and at the login window enable the Force Login checkbox. If you not see that checkbox, then update Sierra Chart by selecting Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 14:59:55] |
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Actually, we see the problem now. You made the payment on the wrong account. You have two of them. We will have to transfer the usage time to the other account. Doing that now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 15:02:08] |
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This is now done. Restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 15:05:03] |
| Theo McCloe - Posts: 8 |
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Just an FYI. I enabled the Force Login which did not help. The Download Prerelease did work. Thank You! |
| [2013-11-25 15:10:06] |
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Restart Sierra Chart again. We transferred the usage time to the correct account. The payment was made on the wrong account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-25 15:12:33] |
| Theo McCloe - Posts: 8 |
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Done, could you please delete and remove the account no longer in use? Thank You! |
| [2013-11-25 19:27:05] |
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Yes, we will do that. You are currently logged into this Support Board with the account that we will disable. So you will need to log out and log in with your other account you use in Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-25 19:27:51
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