Support Board
Date/Time: Fri, 31 Jan 2025 18:52:40 +0000
DAX future Sierra data feed missing bars between 10:04 until 10:10 this morning (gap)
View Count: 856
| [2019-05-14 08:18:44] |
| User59879 - Posts: 74 |
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DAX future Sierra data feed missing bars between 10:04 until 10:10 this morning (gap)
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| [2019-05-14 08:29:20] |
| User907968 - Posts: 825 |
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Same for me. Also, since gap/outage market depth is behaving weirdly for me - i.e. random orders being left behind on the DOM and MDHG. |
| [2019-05-14 13:59:36] |
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Ok, these are Barchart data issues. They really are making us look poorly in this regard and we do tell them that. We will get the missing data patched after the close. We are going to be solving these problems definitively but we cannot publicly discuss the details. Also, at the present time we do not see any problem with the EUREX market depth data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-14 14:00:32
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| [2019-05-14 14:10:40] |
| User907968 - Posts: 825 |
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Yes, depth problem persisted for around 30 minutes following outage, no problem since. Thanks.
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| [2019-05-14 14:34:48] |
| User59879 - Posts: 74 |
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Thank you! I have been experiencing very few problems with the feeds, and I am very happy with the service, no worries :-) |
| [2019-05-14 18:35:25] |
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Ok but it will be even better. We are going to be working with the direct EUREX feed and will make additional enhancements.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-14 18:35:38
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| [2019-05-17 12:15:28] |
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Missing data has been patched. Follow instructions here to download it: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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