Support Board
Date/Time: Fri, 31 Jan 2025 16:45:57 +0000
LMAX Trading.
View Count: 1889
| [2019-05-13 16:15:58] |
| AB604E - Posts: 32 |
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Hi, I have just logging in to SC via LMAX Live DTC connection., It does not show the current position nor the account balance. LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2019-05-13 10:44:12 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-05-13 10:44:12 DTC Client socket (1) | Connecting to IP: 54.36.166.122. | 2019-05-13 10:44:12 LMAX Live Trading - DTC | Connected to server. | 2019-05-13 10:44:12 LMAX Live Trading - DTC | Starting socket receive thread. | 2019-05-13 10:44:12 LMAX Live Trading - DTC | Sending encoding request to server: Binary VLS | 2019-05-13 10:44:12 LMAX Live Trading - DTC | Setting DTC encoding to Binary VLS | 2019-05-13 10:44:13 LMAX Live Trading - DTC | Sending logon request message. | 2019-05-13 10:44:13 LMAX Live Trading - DTC | Received logon response. | 2019-05-13 10:44:13 LMAX Live Trading - DTC | Server Name: SC DTC Server. | 2019-05-13 10:44:13 LMAX Live Trading - DTC | Server protocol version: 8. Client protocol version: 8 | 2019-05-13 10:44:13 LMAX Live Trading - DTC | Successfully connected. Connected to SC DTC Protocol server. Service=lmaxtrading|SymbolSettings=lmax_server.exchange.trading. | 2019-05-13 10:44:13 LMAX Live Trading - DTC | Trading is supported. | 2019-05-13 10:44:13 LMAX Live Trading - DTC | Order cancel and replace is supported. | 2019-05-13 10:44:13 LMAX Live Trading - DTC | OCO Orders supported. | 2019-05-13 10:44:13 LMAX Live Trading - DTC | Bracket Orders supported. | 2019-05-13 10:44:13 LMAX Live Trading - DTC | Connected to data and trading server. | 2019-05-13 10:44:13 TradeActivity files query time: 0.020354 seconds. | 2019-05-13 11:10:12 LMAX Live Trading - DTC | Requesting Trade Positions data. | 2019-05-13 11:10:21 LMAX Live Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-13 11:10:21 LMAX Live Trading - DTC | Requesting Trade Positions data. | 2019-05-13 11:10:22 LMAX Live Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-13 11:10:23 LMAX Live Trading - DTC | Requesting Trade Positions data. | 2019-05-13 11:10:24 LMAX Live Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-13 11:10:24 LMAX Live Trading - DTC | Requesting Trade Positions data. | 2019-05-13 11:10:52 LMAX Live Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-05-13 11:10:52 Error Message. LMAX Live Trading - DTC order update (Order reject). Info: LMAX order update (Rejected). Text: ACCOUNT_DOES_NOT_EXIST. Internal Order ID: 5579. Service Order ID: 285559. Symbol: EURUSD | 2019-05-13 11:16:28 * Please confirm if the LMAX is still authorized my account to trade via SC Thank you Date Time Of Last Edit: 2019-05-14 01:22:06
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| [2019-05-14 05:43:25] |
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We need to contact LMAX about this: LMAX Live Trading - DTC order update (Order reject). Info: LMAX order update (Rejected). Text: ACCOUNT_DOES_NOT_EXIST. Internal Order ID: 5579. Service Order ID: 285559. Symbol: EURUSD | 2019-05-13 11:16:28 *
Also there is not account balance data available with the connection Sierra Chart uses to LMAX. And for Current Positions, refer to: LMAX Trading Service: How Current Trade Positions Are Determined Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-14 05:43:36
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| [2019-05-14 17:02:08] |
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@HMUZ09: LMAX has informed us that they have resolved the issue related to your account. Can you please try again, and let us know if you still see it.
Sierra Chart Support |
| [2019-05-15 02:39:43] |
| AB604E - Posts: 32 |
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LMAX has informed us that they have resolved the issue related to your account. Can you please try again, and let us know if you still see it.
Thank you SC support, the issue has been resolved , I can trade form SC now |
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