Support Board
Date/Time: Fri, 31 Jan 2025 13:57:10 +0000
No Market Depth in ES, but okay in other Indices
View Count: 838
| [2019-05-06 14:24:48] |
| BenjaminR - Posts: 172 |
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Hi: For some reason, this morning there is no Market Depth for the ES in a chart DOM or regular DOM in Sierra Chart. Opening the NQ, & the new MES, I have the Market Depth. Also, checking the ES depth in OEC Trader & another professional DOM using the GAIN data feed, the ES depth is showing. I have called GAIN, & they said it seems to be an issue in SC. I have created new charts, tested, & also downloaded the pre-release 1916 to 're-install' in case there was a corrupted file somewhere. I have also deleted all data & re-downloaded, etc. No joy. Please advise. Thank you. |
| [2019-05-06 14:45:16] |
| User97684 - Posts: 136 |
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Hi Same with me
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| [2019-05-06 14:54:41] |
| macguerra - Posts: 20 |
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Same
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| [2019-05-06 15:46:18] |
| macguerra - Posts: 20 |
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Benjamin, do you find a resolution for this?
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| [2019-05-06 15:48:32] |
| User864893 - Posts: 26 |
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same here ... but apparently only on live. Demo feed has full market depth. Tested with SC 1915 . so think its unlikely to be a SC issue. Also contacted my broker on this
Date Time Of Last Edit: 2019-05-06 15:50:59
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| [2019-05-06 16:05:17] |
| macguerra - Posts: 20 |
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I just confirmed and you're right! Demo is showing market depth. Live is not. And GAIN data is working on other platforms, so, presumably, it's not a data issue.
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| [2019-05-06 16:24:04] |
| BenjaminR - Posts: 172 |
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Macguerra: no resolution yet, I am still waiting on Support.
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| [2019-05-06 19:12:22] |
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You need to have Gain Capital resolve this. This is absolutely absolutely a problem on their side. This is point-blank obvious.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-06 19:41:29] |
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Letting you know we are going to follow up with Gain Capital about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-07 12:51:20] |
| User97684 - Posts: 136 |
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Hi All, I can see that I have depth on my S5 trader for the ES, which is GAIN's trader... |
 2019-05-07_1348.png / V - Attached On 2019-05-07 12:50:39 UTC - Size: 163.75 KB - 266 views |
| [2019-05-07 13:00:20] |
| BenjaminR - Posts: 172 |
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User 97684: your comment is not at ALL helpful & you clearly did not read the original post: as stated, OEC Trader (which IS actually GAIN's Trader)- the depth works fine, as well as with Jigsaw Daytradr... The issue is with the ESM19 in Sierra Chart. OTHER CME Indices function properly as well. This issue has NOT yet been resolved & depending on someone's style, can affect their earnings & livelihood, as they might be out of business until it is fixed. Please do not confuse issues by jumping in announcing things work for you, when that's not even the problem. Date Time Of Last Edit: 2019-05-07 13:02:14
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| [2019-05-07 13:12:33] |
| macguerra - Posts: 20 |
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Update: just a couple minutes ago, my platform disconnected and reconnected, accompanied by a brief download of data. ES market depth has been restored on my end....
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| [2019-05-07 13:14:18] |
| User864893 - Posts: 26 |
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yes .. working again here as well in sierra again
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| [2019-05-07 13:14:23] |
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This means that Gain Capital resolved the issue. They probably restarted their server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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