Support Board
Date/Time: Fri, 31 Jan 2025 14:53:14 +0000
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| [2019-05-02 16:22:51] |
| 4tunetrader - Posts: 6 |
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I am located in Europe - global setting is conected to te Rithmic 01 US server. I have green sign upper left saying DF. i put the time to UTC + 2 the time dispalys right to where I am at the very top of the application window up on the menu. when ever I load a chart it says symbole unknown than this disapears but the chart does not run and has about 12minutes difference in the timeline the timeline does not extend it stays where it has opened. I am unable to scroll forward ! do i have the right sofware package installed somehow to me it looks like it is limmited ! keep in mind I had a demo version with a lower service packe but this I had installed on my notebook. what is wrong I cant figure out ! Saved DTS Configuration does not show any options from the dropdown menu. I have put in manually Rithmic 01 - US I do not have a server dropdown menu as shown in the description ! HTTP SSL Proxy Port is also missing |
| [2019-05-02 21:16:18] |
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Your Sierra Chart account is fine. That is not the problem. We need to see the Message Log. Open at least one chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-02 21:19:09
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| [2019-05-03 07:54:29] |
| 4tunetrader - Posts: 6 |
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Software version: 1915 64-bit | 2019-05-03 09:30:06 Usage end date: 2020-05-07 | 2019-05-03 09:30:06 Enabled for: Advanced Features. | 2019-05-03 09:30:06 Enabled for: Advanced Features 2. | 2019-05-03 09:30:06 Enabled for: Sierra Chart Historical Data Service. | 2019-05-03 09:30:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-05-03 09:30:06 Current selected Data/Trading service: Rithmic Trading | 2019-05-03 09:30:06 Chart Update Interval: 500 | 2019-05-03 09:30:06 Intraday Data Storage Time Unit: 0 | 2019-05-03 09:30:06 Time Zone: +02:00:00 (UTC+02) | 2019-05-03 09:30:06 2019-05-03 09:30:05 Local computer time | 2019-05-03 09:30:06 2019-05-03 07:30:05 Local computer time in UTC | 2019-05-03 09:30:06 2019-05-03 09:30:05 Local computer time in SC Time Zone | 2019-05-03 09:30:06 2019-05-03 07:26:13 Server time in UTC | 2019-05-03 09:30:06 Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-05-03 09:30:06 Program path: C:\SierraChart\ | 2019-05-03 09:30:06 Data Files path: C:\SierraChart\Data\ | 2019-05-03 09:30:06 OS Version Number: 10.0 | 2019-05-03 09:30:06 Locale Setting: C | 2019-05-03 09:30:06 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-05-03 09:30:06 File >> Disconnect selected. | 2019-05-03 09:30:55 Rithmic Trading | Disconnected. | 2019-05-03 09:30:55 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-05-03 09:30:55 Rithmic Trading | Port for executable: 53518 | 2019-05-03 09:31:03 Listening socket (1100). Port 53518 | Closed. | 2019-05-03 09:31:03 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-05-03 09:31:03 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:53518. Current folder: C:\SierraChart\Rim | 2019-05-03 09:31:03 Rithmic Trading | Bridge process is not running! | 2019-05-03 09:31:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53518 | 2019-05-03 09:31:05 DTC Client socket (2) | Creating socket. | 2019-05-03 09:31:05 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2019-05-03 09:31:05 DTC Client socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2019-05-03 09:31:06 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-05-03 09:31:06 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-03 09:31:06 DTC Client socket (2) | Closed. | 2019-05-03 09:31:06 Rithmic Trading | Disconnected. | 2019-05-03 09:31:06 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-03 09:31:06 Rithmic Trading | Port for executable: 53520 | 2019-05-03 09:31:08 Listening socket (1516). Port 53520 | Closed. | 2019-05-03 09:31:08 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-05-03 09:31:08 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:53520. Current folder: C:\SierraChart\Rim | 2019-05-03 09:31:08 Rithmic Trading | Bridge process is not running! | 2019-05-03 09:31:10 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53520 | 2019-05-03 09:31:10 DTC Client socket (2) | Creating socket. | 2019-05-03 09:31:10 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2019-05-03 09:31:10 DTC Client socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2019-05-03 09:31:11 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-05-03 09:31:11 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-03 09:31:11 DTC Client socket (2) | Closed. | 2019-05-03 09:31:11 Rithmic Trading | Disconnected. | 2019-05-03 09:31:11 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-03 09:31:11 Rithmic Trading | Port for executable: 53523 | 2019-05-03 09:31:13 Listening socket (1100). Port 53523 | Closed. | 2019-05-03 09:31:13 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-05-03 09:31:13 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:53523. Current folder: C:\SierraChart\Rim | 2019-05-03 09:31:13 Rithmic Trading | Bridge process is not running! | 2019-05-03 09:31:15 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53523 | 2019-05-03 09:31:15 DTC Client socket (2) | Creating socket. | 2019-05-03 09:31:15 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2019-05-03 09:31:15 DTC Client socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2019-05-03 09:31:16 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-05-03 09:31:16 DTC Client socket (2) | Closed. | 2019-05-03 09:31:16 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-03 09:31:16 Rithmic Trading | Disconnected. | 2019-05-03 09:31:16 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-03 09:31:16 DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-05-03 09:31:17 DTC Client socket (1) | Closed. | 2019-05-03 09:31:17 Rithmic Trading | Port for executable: 53525 | 2019-05-03 09:31:18 Listening socket (1516). Port 53525 | Closed. | 2019-05-03 09:31:18 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-05-03 09:31:18 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:53525. Current folder: C:\SierraChart\Rim | 2019-05-03 09:31:18 Rithmic Trading | Bridge process is running. | 2019-05-03 09:31:20 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53525 | 2019-05-03 09:31:20 DTC Client socket (1) | Creating socket. | 2019-05-03 09:31:20 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-05-03 09:31:20 Rithmic Trading | Connected to server. | 2019-05-03 09:31:20 Rithmic Trading | Starting socket receive thread. | 2019-05-03 09:31:20 Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-05-03 09:31:20 Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-05-03 09:31:20 Rithmic Trading | Sending logon request message. | 2019-05-03 09:31:20 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-05-03 09:31:20 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-05-03 09:31:20 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2019-05-03 09:31:20 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-05-03 09:31:21 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2019-05-03 09:31:21 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2019-05-03 09:31:22 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2019-05-03 09:31:22 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2019-05-03 09:31:22 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2019-05-03 09:31:23 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2019-05-03 09:31:23 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2019-05-03 09:31:23 Rithmic Trading | Received logon response. | 2019-05-03 09:31:24 Rithmic Trading | Server Name: SC DTC Bridge. | 2019-05-03 09:31:24 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-05-03 09:31:24 Rithmic Trading | Successfully connected. IB='Stage5', Firm='Dorman'. | 2019-05-03 09:31:24 Rithmic Trading | Trading is supported. | 2019-05-03 09:31:24 Rithmic Trading | Order cancel and replace is supported. | 2019-05-03 09:31:24 Rithmic Trading | OCO Orders supported. | 2019-05-03 09:31:24 Rithmic Trading | Connected to data and trading server. | 2019-05-03 09:31:24 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2019-05-03 09:31:24 Rithmic Trading | Starting real-time market data updates for: FDAX0919-EUREX. ID: 1 Service code: rithmic.trading | 2019-05-03 09:31:24 Rithmic Trading | Requesting security definition data for: FDAX0919-EUREX. ID: 1 | 2019-05-03 09:31:24 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: FDAX0919-EUREX | 2019-05-03 09:31:24 Intraday data recording state for symbol FDAX0919-EUREX is set to download 'Pending'. | 2019-05-03 09:31:24 Delaying start of download for FDAX0919-EUREX | 2019-05-03 09:31:24 Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied". Related symbol: FDAX0919-EUREX | 2019-05-03 09:31:25 Symbol Error - FDAX0919-EUREX is unknown, unavailable, or improperly formatted. | 2019-05-03 09:31:25 HD Request # 4 | Downloading Intraday chart data for FDAX0919-EUREX to the file FDAX0919-EUREX.scid. Service: eurex | 2019-05-03 09:31:26 HD Request # 4 | Download start date-time: 2019-05-03 08:37:42.000 | 2019-05-03 09:31:26 HD Request # 4 | Using server: ds1.sierracharts.com port 10150 | 2019-05-03 09:31:26 Socket (2) | Creating socket. | 2019-05-03 09:31:26 Socket (2) | Connecting to IP: 8.18.161.135. | 2019-05-03 09:31:26 HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-05-03 09:31:26 HD Request # 4 | Sending historical data logon request message. | 2019-05-03 09:31:26 HD Request # 4 | Requesting Intraday data. Start date-time: 2019-05-03 08:37:42. Record interval: 0. Symbol: DYU19 | 2019-05-03 09:31:26 HD Request # 4 | Decompressing data. | 2019-05-03 09:31:26 HD Request # 4 | Receiving Intraday data for FDAX0919-EUREX starting at 2019-05-03 08:37:42 | 2019-05-03 09:31:26 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-05-03 09:31:26 Historical data download thread signaled to stop. | 2019-05-03 09:31:26 HD Request # 4 | Received 1 record from 2019-05-03 08:37:42.000 to 2019-05-03 08:37:42.000 (0.0 seconds) and wrote 0 records for FDAX0919-EUREX | 2019-05-03 09:31:26 HD Request # 4 | Completion time: 1s | 2019-05-03 09:31:26 HD Request # 4 | Intraday data download complete for FDAX0919-EUREX. Unique request ID: 3 | 2019-05-03 09:31:26 Removed historical data download ID 3 | 2019-05-03 09:31:26 Real-time Intraday chart data file updates started for FDAX0919-EUREX | 2019-05-03 09:31:26 Intraday chart data file opened for FDAX0919-EUREX | 2019-05-03 09:31:26 Rithmic Trading | Using primary service for historical data for FDAX0919-EUREX | 2019-05-03 09:31:26 Intraday data recording state for symbol FDAX0919-EUREX is set to download 'Pending'. | 2019-05-03 09:31:26 HD Request # 5 | Downloading Intraday chart data for FDAX0919-EUREX to the file FDAX0919-EUREX.scid. Service: rithmic.trading | 2019-05-03 09:31:26 HD Request # 5 | Download start date-time: 2019-05-03 08:37:42.000 | 2019-05-03 09:31:26 HD Request # 5 | Sending historical data request. Start date-time: 2019-05-03 08:37:42. Record interval: 0. Symbol: FDAX0919-EUREX | 2019-05-03 09:31:26 Rithmic Trading | Message from server: Requesting historical Tick data. | 2019-05-03 09:31:26 Socket (2) | Socket gracefully closed by remote side. | 2019-05-03 09:31:26 Socket (2) | Closed. | 2019-05-03 09:31:26 HD Request # 5 | Error downloading historical Intraday data for FDAX0919-EUREX. Error downloading historical Tick data. Error: permission denied | 2019-05-03 09:31:26 HD Request # 5 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for FDAX0919-EUREX | 2019-05-03 09:31:26 HD Request # 5 | Completion time: 0s | 2019-05-03 09:31:26 HD Request # 5 | Intraday data download complete for FDAX0919-EUREX. Unique request ID: 4 | 2019-05-03 09:31:26 Removed historical data download ID 4 | 2019-05-03 09:31:26 Real-time Intraday chart data file updates started for FDAX0919-EUREX | 2019-05-03 09:31:26 Intraday chart data file opened for FDAX0919-EUREX | 2019-05-03 09:31:26 Image1: THIS IS OPENED TROGH MENU : FILE -FIND SYMBOL -OPEN INTRADAY CHART (IT IS THE CURRENT CONTRACT) http://www.sierrachart.com/image.php?Image=1556869705707.png NOW I RECONECTDATAS FROM MENU : CHART -CHART SETTIINGS - SYMBOL FIND - APPLY OK THE CHART IS STILL THE SAME AS IN THE PICTURE |
| [2019-05-03 11:15:16] |
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This is the relevant message: Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied". Related symbol: FDAX0919-EUREX | 2019-05-03 09:31:25
You need to contact your broker for help with this. They need to authorize the EUREX data on your Rithmic account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-03 11:15:21
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