Support Board
Date/Time: Sat, 01 Mar 2025 18:27:11 +0000
Cash Account Balance
View Count: 2280
| [2019-04-24 16:05:31] |
| 007700 - Posts: 43 |
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Under Trade/"Trade Orders And Positions"/Balance The only column displaying is "Account Value" and it appears to be calculating Should it display the other columns also ---Cash Balance / Available Funds / Margin Req /Open P/L / Daily P/L ----- On the chart study "Account Balance Text" it shows 0 and is not calculating is this for SC to reset or the broker.....? Note this is with "Live Mode" |
| [2019-04-24 18:30:48] |
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You are referring to account balance data and we do not control that information. This comes from the external service you are using. We can only refer you to the relevant documentation here: Trading Information Windows: Trade Account Monitor (Account Balances) Window Margin Req /Open P/L / Daily P/L These fields only work with this particular service:Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-24 18:32:04
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| [2019-04-24 19:12:19] |
| 007700 - Posts: 43 |
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As i am using a CQG connection with Sierra using the WebAPI and pay the $.15 per side fee to SC though tradovate (My Account) Not sure who to contact about this issue Date Time Of Last Edit: 2019-04-24 22:05:07
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Private File Attachment Deleted. |
| [2019-04-25 05:09:19] |
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and pay the $.15 per side fee to SC though tradovate (My Account) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-25 12:29:18] |
| 007700 - Posts: 43 |
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Not sure who gets the fee at the end but its a charge with my broker to trade using SC for entry/exit as I prefer to use SC and don't use their trading platform for entry/exits Data/Trading Service is CQG/WebAPI are you able to view attached screenshot.....? |
Private File |
| [2019-04-25 18:20:21] |
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We have many reports of an issue with CQG account balance data. So we will be looking at this as soon as we can and contact CQG. In regards to the trading fee that certainly does not come to us. A portion would go to CQG and a portion to your broker. We do know that CQG would get $0.10 of that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-25 18:21:33
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| [2019-05-20 15:17:54] |
| User184859 - Posts: 17 |
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I just update my version from something around #1870ish and lost the CQG account balance (was working fine on Friday).
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| [2019-05-20 17:05:30] |
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Nothing has changed within Sierra Chart in this regard. Although when you update your connection may have changed from CQG FIX to CQG Web API and the web API may have a problem with providing account balance data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-05-21 17:40:44] |
| User184859 - Posts: 17 |
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You are right. Changing the connection back to CQG FIX restored the account balance. However, I now have an issue with all my historical charts where only the front month future data is downloading. This is the case on both the CQG live and the DTC - sub instance connections. The reason I updated in the first place was because of a problem with historical data. Only in that case I had continuous historical data but was missing a 3 month period on all time frames even after deleting all data and downloading fresh. When I first updated SC on the weekend the historical data was fine. Now though, even when I am connected via CQG Web API, I only get the front month data on historical charts. I have tried closing SC and restarted with both connections. I have "Continuous Futures Contract - Volume Based Rollover" selected. If I attempt to delete the data it only offers me the choice of deleting the front month. |
| [2019-05-22 04:02:27] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that try re-downloading the data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-22 04:03:50
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