Support Board
Date/Time: Sun, 24 Nov 2024 18:38:55 +0000
Missing Data
View Count: 1791
| [2013-11-21 15:28:40] |
| tomtom - Posts: 53 |
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please check this there are missing data in historical chart xau/usd from 09 sep 2009 to 29 sep 2009 thanks |
| [2013-11-21 20:18:33] |
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The data is there. Go to the chart and select Edit >> Delete All Data and Download.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-21 22:02:17] |
| tomtom - Posts: 53 |
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done, but still missing that data
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| [2013-11-21 22:03:48] |
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Please post an image of the chart, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-21 22:13:42] |
| tomtom - Posts: 53 |
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http://www.sierrachart.com/image.php?l=1385071991912.png |
| [2013-11-21 22:26:55] |
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We see what you mean, but we have re-downloaded the data from the source and we still see the missing days as well. Originally we did not realize you were referring to 2009. We thought it was the current year. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-21 22:32:23] |
| tomtom - Posts: 53 |
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ok thanks it is not so important, but for backtest complete data were already well |
| [2013-11-21 22:46:01] |
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We will insert the missing data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-21 22:54:18] |
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Disregard the prior post, we were able to find the missing data and we will patch it. Try re-downloading the data in about 10 minutes from now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-21 23:57:47] |
| tomtom - Posts: 53 |
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no nothing changed
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| [2013-11-22 00:03:10] |
| tomtom - Posts: 53 |
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now it works edit - delete all data and download, did`t work download historical data - specific date - sep 09 , filled ! data compleded , thanks for that |
| [2013-11-23 00:02:12] |
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Not all of our servers had the latest updates. They do now and this is why it did not work at first.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-23 00:02:36
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