Support Board
Date/Time: Fri, 31 Jan 2025 03:25:06 +0000
Unable to log onto AMP/SC platform
View Count: 1185
| [2019-04-06 05:52:15] |
| TraderTen - Posts: 80 |
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Here is the error message: CQG FIX: Received a Logout message. Text = InvalidSenderCompIDInLogonRequest | 2019-04-05 22:43:55 Just in case, I am sending the log also. |
| [2019-04-06 05:58:27] |
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Do not provide any further details. This is a CQG issue. They must be having a temporary problem. We are also going to put out a notice that we are discontinuing all technical support for CQG FIX. We will only be supporting the CQG Web API. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-06 06:40:58] |
| User753428 - Posts: 167 |
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What is the reason for continuing support for CQG Web API but not CQG FIX? Does the Web API have more seamless integration than FIX? |
| [2019-04-06 06:46:58] |
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We do not want to support two different CQG services. It creates confusion to also be using CQG FIX when there is not a need to. CQG has a very confusing entitlement system, and to activate CQG FIX in addition to the CQG Web API creates more confusion. It also adds an extra 10 USD cost to use CQG. It is another connection which can then create more connectivity problems. We do not want to deal with this anymore. The Web API is necessary because that is the one that provides market data. Also refer to: ****IMPORTANT CQG Notice: CQG FIX Trading**** Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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