Support Board
Date/Time: Fri, 31 Jan 2025 03:07:15 +0000
Market Stats does not work anymore
View Count: 670
| [2019-04-05 15:15:17] |
| pdrastich - Posts: 4 |
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Hello, real live market data stats does not work in my Sierra Chart. It was working couple of months ago. I do not know what happened, I was thinking that market stats data are included in my package. When I am connected to SC Data - All services historical data are downloaded, but not updated real time. And if I connect to my Interactive Brokers live account - Symbol is unknown. Any idea and help? Thank you Patrik |
| [2019-04-05 15:15:38] |
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What is the symbol that you are using?
Sierra Chart Support |
| [2019-04-05 17:50:59] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings If you still have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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