Support Board
Date/Time: Fri, 31 Jan 2025 03:04:04 +0000
BItmex ticker and orderbook issues
View Count: 1141
| [2019-04-02 07:52:23] |
| User619308 - Posts: 7 |
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Today I've observed troubles with orderbook, and bid/ask price. When I started Sierrachart after nightly XBTUSD pump from 4150 to 4700, I have troubles with orderbook, quantities are diplayed correctly, but ticker line(border of color of sells and color of buys) is jumping between 4150 and 4700 thus my custom trading study think that ticker is 4150 and I have some losses because of that. I deleted symbol data from data folder and recompiled study with no luck, Sierrachart on another machine have same troubles. What can I do. Please ASAP help
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| [2019-04-02 08:09:59] |
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We are not understanding this. We really do not know what you are referring to here. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-02 08:26:18] |
| User619308 - Posts: 7 |
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I atached trading dom screenshot
Date Time Of Last Edit: 2019-04-02 09:06:16
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 orderbook.png / V - Attached On 2019-04-02 08:24:07 UTC - Size: 27.65 KB - 300 views |
| [2019-04-02 08:36:02] |
| User513228 - Posts: 41 |
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Same problem, DOM doesnt work and just jumping 200-300 dollars up and down
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| [2019-04-02 09:10:36] |
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This is now resolved. At some point earlier today, there was faulty market depth data updates from BitMex causing two of the top levels on the ask side to be incorrect. The market depth data will now be displaying properly for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-02 09:10:50
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| [2019-04-02 09:14:49] |
| User513228 - Posts: 41 |
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yes, works great, thanks
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