Support Board
Date/Time: Fri, 31 Jan 2025 03:16:42 +0000
Trouble with upgrading from Transact Sierra Charts to direct Sierra Charts.(Sierra3.cfg)
View Count: 835
| [2019-03-29 01:50:53] |
| irvolsen - Posts: 12 |
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Hello: I have been struggling changing from the broker Sierra chart package I get from Transact to a Sierra Chart direct package. Have followed the instructions from this link Transferring Sierra Chart Settings and Data From Existing Installation to New Installation All went well with transferring the files from the data folder in transact to the new installation of Sierra Charts data folder. Was also able to transfer all of the following files over to the new installation except “Sierra3.cfg”. \Graphics\Buttons Accounts.config GlobalSymbolSettings.xml KeyboardShortcuts.config ListedTradeOrders.xml SCStudiesDefSettings.ini Sierra3.cfg TradeActivityLog.Data TradePositionData.xml AlertSounds When the Sierra3.cfg file from my old transact Sierra Charts is used in the new installation, Sierra Charts tries to log into the transact server not the new data server. When I put the new Sierra3.cfg back in the new Sierra Chart installation I get a normal login to the new data provider not Transact. The Sierra3.cfg has the global settings in it that I am trying to save to my new installation. But it also seems to have some old Transact login information. How do I solve this. Can you edit the Transact Sierra3.cfg and get their information out of there. Have attached the Transact Sierra3.cfg file for you to look at and fix if possible. Thank you for your help. |
Private File |
| [2019-03-29 03:43:37] |
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We can help you tomorrow with remote assistance. But it sounds like you just need to follow the instructions here to login with your own direct Sierra Chart account: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name So you will want to use the Sierra3.config file from your Transact installation. Let us know if you still need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-31 22:49:12] |
| irvolsen - Posts: 12 |
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Yes I defiantly need some help. Have been working on this for 3 weeks and still have questions and not up and running. This has been a nightmare for me. Am afraid to cancel my transact account so I still have 2 trading accounts open.
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| [2019-04-01 14:04:53] |
| John - SC Support - Posts: 37621 |
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Let us know when would be a good time to call so we can help you through this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-02 02:52:18] |
| irvolsen - Posts: 12 |
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Thank you so much for your offer of help. I work a day job so will need to this in the morning if you are able. Am on mountain standard time. 7:00 AM to 8:00 AM works great for me. What about you? I can be contacted on my cell Phone at ***. How about tomorrow morning 4/2. Let me know if this works. Again thank you Date Time Of Last Edit: 2019-04-02 03:05:18
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| [2019-04-02 14:19:53] |
| John - SC Support - Posts: 37621 |
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We will try to get a hold of you between 7:00 and 8:00am on 4/3. It is past 8:00am on 4/2 now, so it will have to wait until tomorrow.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-03 01:26:47] |
| irvolsen - Posts: 12 |
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Sounds good to me.
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| [2019-04-03 14:40:05] |
| John - SC Support - Posts: 37621 |
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We are so sorry, something came up and we were unable to call. We will try again tomorrow - 4/4. Let us know if there is an evening time we can call as well. That might work better. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-04 14:01:07] |
| John - SC Support - Posts: 37621 |
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Called and walked customer through setting up their new connection with Gain Capital.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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