Support Board
Date/Time: Mon, 27 Jan 2025 19:29:12 +0000
Sierra Chart Close itself when market open
View Count: 734
| [2019-02-23 00:11:06] |
| smeb - Posts: 10 |
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Hi, I have a Sierrachart open all day connected to US market. Approximately 1 day on 3, when the US market open, Sierra Chart close itself ? Markets open at 14:30:00, and at 14:32:30, it says : "SC Data - All Services | Disconnected from the server", then close itself. Here is the full LOG of today, last time it happened : Reading Internal Order ID file. | 2019-02-22 00:02:20 Reading Trade Orders file. | 2019-02-22 00:02:20 Reading Trade Positions file. | 2019-02-22 00:02:20 Account Balance file. | 2019-02-22 00:02:20 Listening on UDP port 22903. | 2019-02-22 00:02:20 Software version: 1842 32-bit | 2019-02-22 00:02:20 Usage end date: 2019-03-25 | 2019-02-22 00:02:20 Enabled for: Advanced Features. | 2019-02-22 00:02:20 Enabled for: Sierra Chart Historical Data Service. | 2019-02-22 00:02:20 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-02-22 00:02:20 Enabled for: INDEXES_DATA_BARCHART | 2019-02-22 00:02:20 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2019-02-22 00:02:20 Enabled for: BATS (NYSE, NASDAQ) | 2019-02-22 00:02:20 Received 1 data feed usernames. | 2019-02-22 00:02:20 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-02-22 00:02:20 Current selected Data/Trading service: SC Data - All Services | 2019-02-22 00:02:20 Chart Update Interval: 500 | 2019-02-22 00:02:20 Time Zone: +00:00:00 (UTC+00) | 2019-02-22 00:02:20 2019-02-22 00:02:19 Local computer time | 2019-02-22 00:02:20 2019-02-22 00:02:19 Local computer time in UTC | 2019-02-22 00:02:20 2019-02-22 00:02:19 Local computer time in SC Time Zone | 2019-02-22 00:02:20 2019-02-22 00:02:19 Server time in UTC | 2019-02-22 00:02:20 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-02-22 00:02:20 Program path: C:\Sc_Server3_US\ | 2019-02-22 00:02:20 Data Files path: C:\Sc_Server3_US\Data\ | 2019-02-22 00:02:20 OS Version Number: 6.3 | 2019-02-22 00:02:20 Locale Setting: C | 2019-02-22 00:02:20 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-02-22 00:02:20 Created the DTC Protocol server. | 2019-02-22 00:02:20 DTC Protocol Server listening on port 11099. | 2019-02-22 00:02:20 Created the DTC Protocol historical data server. | 2019-02-22 00:02:20 HD Server Manager | Listening on port 11098 | 2019-02-22 00:02:20 Checking for new symbol settings for service code scdataallservices | 2019-02-22 00:02:20 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-02-22 00:02:20 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-02-22 00:02:20 Received 5 login tokens. | 2019-02-22 00:02:20 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2019-02-22 00:02:22 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 46.4.97.203. | 2019-02-22 00:02:22 Files to Open on Start up | Opening file: CDC_US_1.cht | 2019-02-22 00:02:23 JNJ 5 Min #4 | Reloading chart. | 2019-02-22 00:02:23 JNJ 60 Min #5 | Reloading chart. | 2019-02-22 00:02:23 JNJ 240 Min #6 | Reloading chart. | 2019-02-22 00:02:24 JNJ Daily #7 | Reloading chart. | 2019-02-22 00:02:24 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-02-22 00:02:24 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2019-02-22 00:02:24 SC Data - All Services | Disconnected from the server. | 2019-02-22 14:32:30 SC Data - All Services | Disconnected. | 2019-02-22 14:32:30 HD Server | HD Request #85 | Socket: 10 | Symbol: ABT | ServiceCode: DTCSubInstance | RecordInterval: 86400 | Records Served: 3 | Error - Error reading records from daily data file C:\Sc_Server3_US\Data\ABT.dly. Error: No Data for read. End of file. | ClientRequestID: 85 | Username: XXX. | 2019-02-22 14:32:30 DTCServer (3) | 16 bytes remaining in receive buffer when socket closed. | 2019-02-22 14:32:30 DTCServer (3) | Signaling to core to close socket | 2019-02-22 14:32:30 DTCServer (3) | Shutdown started. Waiting for graceful close. | 2019-02-22 14:32:30 DTCServer (8) | Signaling to core to close socket | 2019-02-22 14:32:30 DTCServer (8) | Shutdown started. Waiting for graceful close. | 2019-02-22 14:32:30 DTCServer (9) | Signaling to core to close socket | 2019-02-22 14:32:30 DTCServer (9) | Shutdown started. Waiting for graceful close. | 2019-02-22 14:32:30 DTCServer (8) | Socket gracefully closed by remote side. | 2019-02-22 14:32:30 DTCServer (8) | Closed. | 2019-02-22 14:32:30 Listening socket (896). Port 11099 | Closed. | 2019-02-22 14:32:30 DTCServer (9) | Socket gracefully closed by remote side. | 2019-02-22 14:32:30 DTCServer (9) | Closed. | 2019-02-22 14:32:30 HD Server Manager | Starting exit sequence. | 2019-02-22 14:32:30 HD Server Manager | Closing listening socket for port 11098 | 2019-02-22 14:32:30 Listening socket (900). Port 11098 | Closed. | 2019-02-22 14:32:30 Socket (10) | Socket gracefully closed by remote side. | 2019-02-22 14:32:30 Socket (10) | Received socket Close event. | 2019-02-22 14:32:30 Socket (10) | Signaling to core to close socket | 2019-02-22 14:32:30 Socket (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-02-22 14:32:30 Socket (10) | Closed. | 2019-02-22 14:32:30 HD Server | Server thread ending. Socket closed. | Username: XXX. | 2019-02-22 14:32:30 HD Server Manager | Signaling the client threads for the historical data server to end. | 2019-02-22 14:32:30 HD Server | Server thread ending. Socket closed. | 2019-02-22 14:32:30 DTCServer (3) | Socket gracefully closed by remote side. | 2019-02-22 14:32:30 DTCServer (3) | Closed. | 2019-02-22 14:32:30 HD Server Manager | All individual server threads successfully ended. | 2019-02-22 14:32:31 HD Server Manager | All client threads have ended. | 2019-02-22 14:32:31 HTTPS historicaldata.sierrachart.com:443 (2) | Signaling to core to close socket | 2019-02-22 14:32:31 HTTPS historicaldata.sierrachart.com:443 (2) | Shutdown started. Waiting for graceful close. | 2019-02-22 14:32:31 This is the last line for the message log because it is being deleted in ExitInstance. | 2019-02-22 14:32:31 Any idea what might cause this ? Regards |
| [2019-02-23 23:00:15] |
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There is a normal shutdown occurring. It looks as though the program is getting closed because either File >> Exit has been selected or the X at the top right of the program has been clicked. So if you are not doing that, then something is causing one of those to occur on your system and we do not know why. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-23 23:03:57
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| [2019-02-24 21:11:26] |
| smeb - Posts: 10 |
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Thank you for coming back to me. It is 100% sure that no one clicks on exit. What could make Sierra close itself on a blank windows system ? Sierrachart is running in a Remote Windows Server that no one logs into. 2 days on 3 everything works fine. And the other days Sierra just close itself. There are 3 sub instance of this sierra running, could this trigger a "close" in anyway ? Regards, |
| [2019-02-25 19:24:53] |
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We do not know why this is happening in your case. Other than to say that it is not a Sierra Chart issue itself. There is some external cause. There are 3 sub instance of this sierra running, could this trigger a "close" in anyway ? However update Sierra Chart to the current version and see if that makes any difference: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-25 19:29:21
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