Support Board
Date/Time: Sun, 24 Nov 2024 17:59:43 +0000
cant load my Dow chart?
View Count: 1380
| [2013-11-11 18:37:17] |
| User54027 - Posts: 128 |
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Software version: 1045 | 2013-11-11 13:28:29 Usage end date: 2013-12-22 | 2013-11-11 13:28:29 Enabled for: Sierra Chart Historical Data Service. | 2013-11-11 13:28:29 Active service: SC Forex Data (FXCM) | 2013-11-11 13:28:29 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-11-11 13:28:29 2013-11-11 20:28:29 Local computer clock time | 2013-11-11 13:28:29 2013-11-11 18:28:29 GMT time | 2013-11-11 13:28:29 2013-11-11 13:28:29 Time zone adjusted time | 2013-11-11 13:28:29 Time difference to server time: 1 seconds. | 2013-11-11 13:28:29 Program path: C:\SierraChart\ | 2013-11-11 13:28:29 Data Files path: C:\SierraChart\Data\ | 2013-11-11 13:28:29 OS Version Number: 6.1 | 2013-11-11 13:28:29 Checking for new symbol settings for scfxcm | 2013-11-11 13:28:29 SC Forex Data (FXCM): Connecting to the market data server. ds3.sierracharts.com:10048 | 2013-11-11 13:28:36 SC Forex Data (FXCM) - Local market data port: 0 | 2013-11-11 13:28:36 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-11-11 13:28:36 The network socket is connected. | 2013-11-11 13:28:36 SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-11-11 13:28:36 SC Forex Data (FXCM): Connected to market data server. | 2013-11-11 13:28:36 Error reading version number from Chartbook: C:\SierraChart\Data\Dow.cht | 2013-11-11 13:29:10 SC Forex Data (FXCM) - Starting real-time market data updates for: UKOil | 2013-11-11 13:29:29 HD Request # 2 - Downloading Intraday chart data for UKOil to the file UKOil.scid. Service: fxcm | 2013-11-11 13:29:29 HD Request # 2 - Starting date and time in file: 2013-11-11 13:28:00.0 | 2013-11-11 13:29:29 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2013-11-11 13:29:29 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-11 13:29:29 The network socket is connected. | 2013-11-11 13:29:29 HD Request # 2 - Sending historical data logon request message. | 2013-11-11 13:29:29 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-11 13:29:30 HD Request # 2 - Requesting up to 1000 days of Intraday data. | 2013-11-11 13:29:30 HD Request # 2 - Decompressing data. | 2013-11-11 13:29:30 HD Request # 2 - Receiving Intraday data for UKOil starting at 2013-11-11 13:28:00 | 2013-11-11 13:29:30 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-11-11 13:28:00 | 2013-11-11 13:29:30 The network socket for historical data has been closed. | 2013-11-11 13:29:30 HD Request # 2 - Received 20 records from 2013-11-11 13:28:00 to 2013-11-11 13:29:22 (82.0 seconds) and wrote 20 records for UKOil | 2013-11-11 13:29:30 HD Request # 2 - Intraday download COMPLETE for UKOil | 2013-11-11 13:29:30 Real-time intraday chart data file updates started for UKOil | 2013-11-11 13:29:30 HD Request # 3 - Downloading Historical Daily chart data for UKOil. Starting date: 2013-09-17. Service: fxcm | 2013-11-11 13:29:30 HD Request # 3 - Using server: ds4.sierracharts.com port 10149 | 2013-11-11 13:29:30 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-11-11 13:29:30 The network socket is connected. | 2013-11-11 13:29:30 HD Request # 3 - Sending historical data logon request message. | 2013-11-11 13:29:30 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-11 13:29:31 HD Request # 3 - Requesting historical Daily data starting at 2013-09-17. | 2013-11-11 13:29:31 HD Request # 3 - Decompressing data. | 2013-11-11 13:29:31 HD Request # 3 - Receiving historical Daily data for UKOil starting at 2013-09-17 | 2013-11-11 13:29:31 Writing historical Daily data for UKOil to the file UKOil.dly | 2013-11-11 13:29:31 The network socket for historical data has been closed. | 2013-11-11 13:29:31 HD Request # 3 - Received 2 records from 2013-09-17 00:00:00 to 2013-09-18 00:00:00 (2.0 days) and wrote 2 records for UKOil | 2013-11-11 13:29:31 HD Request # 3 - Daily download COMPLETE for UKOil | 2013-11-11 13:29:31 Error reading version number from Chartbook: C:\SierraChart\Data\Dow.cht | 2013-11-11 13:30:00 Error reading version number from Chartbook: C:\SierraChart\Data\Dow.cht | 2013-11-11 13:34:55 Error reading version number from Chartbook: C:\SierraChart\Data\Dow.cht | 2013-11-11 13:35:09 |
| [2013-11-11 19:03:07] |
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Refer to this page to use a backup chartbook: http://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html#BackupChartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-11 19:10:41] |
| User54027 - Posts: 128 |
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Thanks awesome support team.
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