Support Board
Date/Time: Sun, 24 Nov 2024 17:38:22 +0000
Can You Explain why I cannot get data?
View Count: 2147
| [2013-11-11 13:54:13] |
| narcese - Posts: 58 |
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Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-11-11 08:52:28 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-11 08:52:28 To prevent further connection attempts, select File >> Disconnect. | 2013-11-11 08:52:28 Transact DTC: Disconnected from the server. | 2013-11-11 08:52:28 Will reconnect to the server in 35.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-11 08:52:28 Transact DTC - Starting server: C:\SierraChart2\Transact\TransactToSierraBridge.exe | 2013-11-11 08:53:03 Transact DTC: Connecting to the server 127.0.0.1. Port 1869 | 2013-11-11 08:53:04 The network socket is connected. | 2013-11-11 08:53:04 Transact DTC: Connected to server. | 2013-11-11 08:53:04 DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-11-11 08:53:04 DTC - Server protocol version: 2. Client protocol version: 3. There is a protocol mismatch! | 2013-11-11 08:53:04 Transact DTC: Sending logon request message. | 2013-11-11 08:53:04 Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-11-11 08:53:06 Transact Futures: Unsupported protocol version. Disconnecting. | 2013-11-11 08:53:06 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-11 08:53:06 To prevent further connection attempts, select File >> Disconnect. | 2013-11-11 08:53:06 Transact Futures: Disconnected from the server. | 2013-11-11 08:53:06 Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-11 08:53:06 |
| [2013-11-11 17:18:14] |
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Update Sierra Chart by selecting Help >> Download Current Version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-11 22:28:42] |
| narcese - Posts: 58 |
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will not finish download |
| [2013-11-11 22:33:10] |
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Therefore, download from this page: http://www.sierrachart.com/index.php?l=doc/download.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-12 12:29:01] |
| narcese - Posts: 58 |
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Still Nothing, will not connect Transact DTC: Disconnected from the server. | 2013-11-12 07:24:47 Will reconnect to the server in 35.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-12 07:24:47 Transact DTC - Starting server: C:\SierraChart2\Transact\TransactToSierraBridge.exe | 2013-11-12 07:25:19 Transact DTC: Connecting to the server 127.0.0.1. Port 1869 | 2013-11-12 07:25:20 The network socket is connected. | 2013-11-12 07:25:20 Transact DTC: Connected to server. | 2013-11-12 07:25:20 DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-11-12 07:25:20 DTC - Server protocol version: 2. Client protocol version: 3. There is a protocol mismatch! | 2013-11-12 07:25:20 Transact DTC: Sending logon request message. | 2013-11-12 07:25:20 Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-11-12 07:25:22 Transact Futures: Unsupported protocol version. Disconnecting. | 2013-11-12 07:25:22 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-12 07:25:22 To prevent further connection attempts, select File >> Disconnect. | 2013-11-12 07:25:22 Transact Futures: Disconnected from the server. | 2013-11-12 07:25:22 Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-12 07:25:22 Transact DTC - Starting server: C:\SierraChart2\Transact\TransactToSierraBridge.exe | 2013-11-12 07:26:02 Transact DTC: Connecting to the server 127.0.0.1. Port 1869 | 2013-11-12 07:26:03 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-11-12 07:26:04 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-12 07:26:04 To prevent further connection attempts, select File >> Disconnect. | 2013-11-12 07:26:04 Transact DTC: Disconnected from the server. | 2013-11-12 07:26:04 Will reconnect to the server in 40.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-11-12 07:26:04 |
| [2013-11-12 16:25:54] |
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Exit from Sierra Chart and go to this folder on your system: C:\SierraChart2\Transact\ Delete this file and any other DLL files in that folder: TransactToSierraBridge.exe Download and install Sierra Chart again from this page: http://www.sierrachart.com/index.php?l=doc/download.php During the installation, make sure you install Sierra Chart into this folder: C:\SierraChart2\ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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