Support Board
Date/Time: Fri, 24 Jan 2025 07:34:50 +0000
Platform Frozen
View Count: 749
| [2018-12-31 16:43:42] |
| User907092 - Posts: 1 |
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Platform is frozen and I can not do anything. This chart book used to be active until i changed few charts from 10 ticks to 2 ticks
Date Time Of Last Edit: 2018-12-31 16:44:08
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| [2018-12-31 18:24:04] |
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Refer to the different subsections on this page: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often And specifically to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook It is best to start with the new Chartbook until you can spend time to see what the problem with the existing Chartbook is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-02 01:46:58] |
| vascorusello - Posts: 23 |
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I have tried everything and created a new chart book with less charts but still the same issues
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| [2019-01-02 19:27:41] |
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We can only refer you to this help topic: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-02 19:27:50
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| [2019-01-02 20:09:37] |
| vascorusello - Posts: 23 |
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Ok, As I have mentioned before I have tried all these, which took all day to troubleshoot. Is there any other was i can do to fix my platform DO you have 1 on 1 session or any other way to fix this issue ? |
| [2019-01-02 20:32:09] |
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There must be some particular setting or study configuration you are doing which is causing a problem. So the first thing to do is to avoid that. And/or start a new Chartbook. Remote assistance is available for a charge of 75 cents per minute. If you would like to proceed, add credit to your account: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit And let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-02 22:11:02
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