Support Board
Date/Time: Sun, 24 Nov 2024 15:23:19 +0000
SC datafeed - is it available
View Count: 1954
| [2013-11-08 16:24:52] |
| User33681 - Posts: 37 |
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Is it available yet to subscribe for users who trade through Infinity Futures?
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| [2013-11-08 16:28:58] |
| User33681 - Posts: 37 |
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I'm told that Infinity provided AT charts - what do I need to do to access Sierra Charts? |
| [2013-11-08 16:53:06] |
| User33681 - Posts: 37 |
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Just spoke with Infinity - they told me I need to download your SC download and then obtain your datafeed. Also told you offer a 2-week demo for your charting. Can I do the demo and subscribe for your datafeed for this period of time? |
| [2013-11-08 16:53:08] |
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You need to follow the instructions here to get a direct account: http://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html And then you need to follow these instructions: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php You can subscribe to the data feed during the Sierra Chart trial. This is no problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-08 16:53:40
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| [2013-11-08 17:30:33] |
| User33681 - Posts: 37 |
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I believe when I signed up I never did the free trial - is it possible to do it now? |
| [2013-11-08 17:56:36] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. Sierra Chart Support |
| [2013-11-08 19:14:06] |
| User33681 - Posts: 37 |
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thank you I downloaded Sierra Charts from sierracharts.com - lost all the chartbooks set up from the SC download via Infinity Futures. Is there a way to get these back or did I lose them. Trying to access the SC datafeed - here is a sshot - of the choice made and the top of the chart - there is no (M) after the symbol. Also the time on the chart only goes to 1:46 a.m. 11/8/13. I appreciate your help - feel free to remote to me. Thanks |
| [2013-11-08 19:28:21] |
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Make sure you follow step 6 here: http://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html We see that you do not have the correct service selected. You need to select TransAct. Follow the instructions here: https://www.sierrachart.com/index.php?l=doc/TransAct.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-08 19:31:54] |
| User33681 - Posts: 37 |
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If I select Transact - isn't the datafeed coming into the charts Transacts and not the Sierra Chart data - |
| [2013-11-08 19:42:05] |
| User33681 - Posts: 37 |
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receive error msg - sshot attached
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| [2013-11-08 19:46:05] |
| User33681 - Posts: 37 |
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2nd try - error msg - sshot attached
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 SC - 2nd try - error msg.png / V - Attached On 2013-11-08 19:46:03 UTC - Size: 47.87 KB - 485 views |
| [2013-11-08 19:47:26] |
| User33681 - Posts: 37 |
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this is the first error msg sshot
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| sc - error msg.png / V - Attached On 2013-11-08 19:47:06 UTC - Size: 28.06 KB - 452 views |
| [2013-11-08 20:06:17] |
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Be sure to enter your TransAct Username and Password as explained here: https://www.sierrachart.com/index.php?l=doc/TransAct.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-08 20:16:28] |
| User33681 - Posts: 37 |
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Thank you - that is exact what I needed to do... Global settings Data/Trade Service Settings Select - Infinity(trading) add info user for my brokerage account: userID/pswd/acct number |
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