Support Board
Date/Time: Sun, 24 Nov 2024 15:30:20 +0000
error connecting
View Count: 2278
| [2013-11-08 14:49:31] |
| tilly - Posts: 7 |
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Barchart service: Connecting to server... | 2013-11-08 08:48:24 Barchart service: Requesting user settings for SC2 | 2013-11-08 08:48:24 Barchart service: User settings received. | 2013-11-08 08:48:24 Barchart service: Your account is authorized for these exchanges: CBOTM,CME,GBLX,IMM,IOM | 2013-11-08 08:48:24 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:7500 | 2013-11-08 08:48:24 The network socket is connected. | 2013-11-08 08:48:24 Barchart service: Sending the LOGIN command. | 2013-11-08 08:48:24 Barchart service: Sending the VERSION command. | 2013-11-08 08:48:24 Barchart service: Error connecting. Please check your Username and Password in File >> Data/Trade Service Settings. | 2013-11-08 08:48:24 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-08 08:48:24 To prevent further connection attempts, select File >> Disconnect. | 2013-11-08 08:48:24 Socket closed. No error. | 2013-11-08 08:48:24 Barchart service: Reset socket. | 2013-11-08 08:48:24 Barchart service: Disconnected. | 2013-11-08 08:48:24 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-11-08 08:48:24 |
| [2013-11-08 15:38:43] |
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Could you please contact Barchart about this. Their contact information can be found at the top of this page: https://www.barchart.com/register/realtime/form.php?ID=SC You will want to check the Username and Password with them and make sure they are correctly set in File >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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