Support Board
Date/Time: Fri, 24 Jan 2025 03:29:44 +0000
Recieved HTTP data in DDF HD client for request ID
View Count: 1664
| [2018-12-23 10:40:40] |
| Vladislav Kravchenko - Posts: 39 |
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Hello, I just have the following problem in my message log: "Recieved HTTP data in DDF HD client for request ID that is not the current request. Ignoring." 1. I have checked the login information. 2. 2 or 3 times completely deleted SC and downloaded again. 3. But that does not help and no historical data is downloading. What could be the solution for this case? |
| [2018-12-23 10:58:52] |
| Vladislav Kravchenko - Posts: 39 |
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Here is a screen shot of the information I have in the Message Log
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 Message Log.png / V - Attached On 2018-12-23 10:57:41 UTC - Size: 132.66 KB - 240 views Attachment Deleted. |
| [2018-12-23 18:35:45] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-23 18:51:43] |
| Vladislav Kravchenko - Posts: 39 |
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Software version: 1852 64-bit | 2018-12-23 22:50:13 Safe Mode enabled | 2018-12-23 22:50:13 Enabled for: Advanced Features. | 2018-12-23 22:50:13 Enabled for: Sierra Chart Historical Data Service. | 2018-12-23 22:50:13 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-12-23 22:50:13 Current selected Data/Trading service: CQG FIX Trading | 2018-12-23 22:50:13 Chart Update Interval: 500 | 2018-12-23 22:50:13 Data/Trade Service Settings automatically set. | 2018-12-23 22:50:13 Time Zone: +04:00:00 (MSK+04) | 2018-12-23 22:50:13 2018-12-23 21:50:12 Local computer time | 2018-12-23 22:50:13 2018-12-23 18:50:12 Local computer time in UTC | 2018-12-23 22:50:13 2018-12-23 22:50:12 Local computer time in SC Time Zone | 2018-12-23 22:50:13 2018-12-23 18:43:47 Server time in UTC | 2018-12-23 22:50:13 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-12-23 22:50:13 Program path: D:\W O R K\SierraChart\ | 2018-12-23 22:50:13 Data Files path: D:\W O R K\SierraChart\Data\ | 2018-12-23 22:50:13 OS Version Number: 10.0 | 2018-12-23 22:50:13 Locale Setting: C | 2018-12-23 22:50:13 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2018-12-23 22:50:13 HD Request # 5 | Downloading Historical Daily chart data for F.US.GCEG19. Starting date: 1968-12-23. Service: cqg | 2018-12-23 22:50:30 HD Request # 5 | Requesting historical Daily data for GCG19 starting at 1968-12-22 | 2018-12-23 22:50:30 HD Request # 5 | Receiving historical Daily data for F.US.GCEG19 starting at 2017-03-30 | 2018-12-23 22:50:30 HD Request # 5 | Writing historical Daily data to the file F.US.GCEG19.dly | 2018-12-23 22:50:30 HD Request # 5 | Received 438 records from 2017-03-30 00:00:00 to 2018-12-21 00:00:00 (632.0 days) and wrote 438 records for F.US.GCEG19 | 2018-12-23 22:50:30 HD Request # 5 | Completion time: 1s | 2018-12-23 22:50:30 HD Request # 5 | Daily data download complete for F.US.GCEG19. Unique request ID: 4 | 2018-12-23 22:50:30 Removed historical data download ID 4 | 2018-12-23 22:50:30 F.US.GCEG19 Daily #1 | Reloading chart. | 2018-12-23 22:50:30 |
| [2018-12-23 20:21:12] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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