Support Board
Date/Time: Fri, 24 Jan 2025 05:55:38 +0000
Non existing position
View Count: 994
| [2018-12-19 08:18:29] |
| GPST10 - Posts: 139 |
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Please remove non existing position from SC. It was cleared already yesterday. Thanks |
| [2018-12-19 20:28:43] |
| GPST10 - Posts: 139 |
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I don't understand, I wrote to help desk to ask SC engineers to remove the non existing position from my account but I end up in a discussion board. I have a position on my chart in SC but in reality it was closed out one day ago. I did refresh Trade Data from server but it is still there. On the CQG end all is normal, what's the problem? If I would ofset the position it would just create new position. Thanks |
| [2018-12-19 21:58:45] |
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This is not within our control. Refer to: Trading Information Windows: Incorrectly Reported Trade Position Quantity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-19 21:59:25
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| [2018-12-20 08:32:13] |
| GPST10 - Posts: 139 |
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Looks like some miscommunication with fix protocol. I reconnected with web api and non existing position is gone from chart - reconnecting with fix and it appears again...
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| [2018-12-20 17:42:08] |
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Interesting. Very good information. We do have a couple other reports of issues like this with CQG position reporting. This was thoroughly examined several months ago, and the issue is not on the Sierra Chart side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-20 17:42:29
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