Support Board
Date/Time: Thu, 23 Jan 2025 21:48:55 +0000
Issue with CQG symbols and historical data
View Count: 698
| [2018-12-06 10:51:17] |
| rcilk92 - Posts: 4 |
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Hi, I'm new to Sierra Chart. I use Tradovate and only signed up to Sierra Chart today via the CQG WebAPI username & password Tradovate have given me. However, I am having trouble with some missing historical data. As I'm new to Sierra Chart, I'm really not sure what's going on. I've been looking at the Online Documentation but everything I've tried so far hasn't helped. I have successfully connected to the Data Feed so I am wondering whether there could be an issue on CQG's side as when I attempt to open a historical chart it says "Download failed". Thanks. |
| [2018-12-06 11:02:53] |
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This is not relevant to the problem but you are running an older version and you should update following these instructions: Software Download: Fast Update After that update, follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-06 11:22:33] |
| rcilk92 - Posts: 4 |
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Great, data is coming through now. Thanks a lot. Much appreciated.
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