Support Board
Date/Time: Thu, 23 Jan 2025 18:21:29 +0000
platform freezing up.
View Count: 970
| [2018-12-04 15:17:01] |
| User223137 - Posts: 3 |
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I am trying to connect to sierra charts and it is green like if it is connected but the charts load to 38% and never finished loading my charts, then the platform freezes and a message log comes out. please let me know how can I fix this, thanks. I opened a chart for sp500 Nasdaq and gold and they work fine, looks like the problem is with CL only (crude) |
| [2018-12-04 18:05:31] |
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The first thing to do is start with a new Chartbook and refer to this particular section: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#WhatToDoIfSCIsFrozenForExtendedTimeDueToHighCPUUsageCausedOpenedChartbook You may want to delete the CL Intraday data file. Maybe there is some kind of data error in there. The documentation linked to explains that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-04 18:05:48
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